Aladdin Client Engagement, Strategic Relationship Manager, Director

Strategic Relationship Manager, Aladdin Client Engagement, Director

BlackRock Solutions (BRS) supports the investment process through the development, deployment and support of our enterprise investment management platform (Aladdin®), which is utilized by executives, portfolio management, risk management and operations teams. BRS provides strategic advisory and enterprise investment system services for our clients with portfolios totaling over $20 trillion. Our diverse client base is made up of external institutional asset managers, pensions, insurance companies, banks, and governments around the world. The BRS business is the natural evolution of our long-standing investment in developing sophisticated and highly integrated analytics and systems for managing money. 

Aladdin Client Engagement is part of the Aladdin Business within BlackRock Solutions.  It is responsible for maximizing the value of the Aladdin product through engagement and education and working closely with clients to be their trusted consultant, problem solver, and business partner.  This is a client-facing role, and you will be expected to build deep and highly effective partnerships with clients to understand and solve problems. 

We are seeking someone to bridge institutional client relationship management with expertise in client industry, financial markets, and the Aladdin ecosystem to maximize our value proposition and client outcomes. 

Key responsibilities include: 

• Own and expand relationships with client’s senior management (CIO, CRO, CFO, COO, CTO, Heads of Desks) to understand their business objectives and needs and help them use Aladdin expertise to achieve their firm’s goals 

• Connect client executives with senior BLK leaders when appropriate to further strengthen the overall relationship and help facilitate opportunities for BLK asset management mandates 

• Cultivate and mobilize an extensive network of BLK partners across functions to orchestrate holistic, enterprise‑wide solutions tailored to each client’s strategic needs. 

• Understand the client’s business challenges and propose solutions leveraging Aladdin that drive value and adoption 

• Assist clients in leveraging Aladdin to its fullest across the entire investment and portfolio lifecycle 

• Own the commercial success and financial outcomes for clients, including renewals, new product subscriptions, and changes to fee structure 

• Partner with Business Development and clients to identify upsell / cross-sell opportunities for additional Aladdin products and services, and drive those opportunities to a successful outcome 

• Ensure client feedback on product is communicated to the Product Managers and work with Product Management and other internal stakeholders to guide and align future development by bringing the voice of the client to the table 

• Stay updated on industry trends to help your clients stay ahead of changing times and to further embed your standing as a trusted advisor 

• Engage with clients to define key strategic and tactical initiatives to resolve issues, expand adoption, and embed Aladdin.  Partner with internal value delivery teams to ensure execution from the inception of the project to the realization of the desired future state. 

Qualifications 

• 10+ years of work experience in financial services or consulting 

• Undergraduate degree in Business, Economics, Accounting, Finance, or Engineering is preferred 

• Strong interest in FinTech and financial institutions (Banks and Insurance companies) and/or Asset Management 

• Strong background in buy-side investment management, risk management, and/or middle-office workflows is preferred 

• Strong understanding of fixed income and equity securities, markets, and their operational workflows. Knowledge of alternative investments and their lifecycle is a plus 

• High level of comfort with complexity (quantitative, technological, process) 

• Outstanding communication skills and the ability to present complex concepts simply and clearly to varying audiences 

Preferred Skills and Experience 

• Experience with SQL, UNIX, BI Tools (Tableau, PowerBI) or similar tools, and/or Aladdin is a plus 

• Proficiency with commonly used AI tools (e.g. Copilot, ChatGPT) and CRMs 

• CFA, FRM, CIMA, or CAIA certification is a plus but not required