AI Transformation Lead

What You Can Expect
Reporting directly to the Chief Digital Information Officer you will drive enterprise-wide AI adoption that delivers measurable business impact. Partnering with executive leadership, you'll define and execute AI strategy at scale. You'll solve complex challenges using cutting-edge technologies while creating lasting organizational value.

About the Team
We deliver digital transformation initiatives that reshape how our organization operates. Our team partners across business units to integrate emerging technologies into core processes. We exist to accelerate innovation and drive competitive advantage through AI.

Responsibilities

• Developing and executing AI transformation roadmaps aligned with business objectives and digital strategy
• Identifying and prioritizing opportunities for operational efficiency, revenue growth, and customer experience enhancement through AI solutions
• Leading cross-functional initiatives that integrate AI capabilities into core business processes with measurable outcomes
• Building relationships with business unit leaders to understand pain points and translate them into AI use cases
• Communicating AI strategy, progress, and business impact to executive leadership and board members

What We're Looking For

• Demonstrate 10+ years of business transformation experience leveraging technology to drive organizational change
• Lead enterprise-wide AI transformation initiatives with proven, measurable business outcomes
• Influence C-level executives and shape strategic decisions through effective stakeholder management
• Apply working knowledge of AI/ML technologies including generative AI, NLP, and predictive analytics
• Translate technical concepts into business value using analytical and strategic thinking skills
• Build business cases, ROI models, and value realization frameworks that drive investment decisions
• Hold bachelor's degree in Computer Science, Data Science, Engineering, or demonstrate equivalent practical experience
• Contribute published thought leadership or speaking experience at industry conferences

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.