Who You Are
You have Heart for Service
We provide extraordinary service to our customers, coworkers, and our community by going out of our way to appreciate and support them.
You are Curious
We create products that help our customers listen and be curious, and we ourselves are curious. We strive to understand our customers’ business problems and the solutions delivered with our software.
You Find a Way
We help our customers and employees succeed by finding solutions to their problems. We have a can-do attitude and we do what we say we will do.
About Alchemer
Founded in 2006, Alchemer is a powerful survey and data insights platform that empowers business professionals to make informed decisions. As SaaS application software, it offers user-friendly data collection tools for understanding customers, markets, and employees in real time and communicating this information across an organization. It provides data insights in over 205 countries, with 50K new surveys created and 5M responses collected every week.
Alchemer has tremendous opportunity to continue this growth, based on current market size and the potential for more sophisticated product positioning and a robust sales and marketing engine. Details on Alchemer’s products and services can be found on our website (www.Alchemer.com).
What You Will Do
Alchemer helps organizations turn customer feedback into meaningful business action. As part of our next chapter, we are embedding AI across our platform to unlock deeper insights, elevate user experiences, and scale innovation. If you are passionate about building intelligent, user-friendly solutions at scale—we want to meet you.
As AI Architect, you will play a pivotal role in advancing Alchemer’s transformation into an AI-first CX platform. You will lead the design and delivery of AI and ML systems that make qualitative customer feedback actionable, measurable, and scalable. This role will partner closely with customer success, product, and engineering leaders to evolve Alchemer’s platform capabilities, data architecture, and roadmap execution with modern AI at the core.
How You Will Spend Your Days
Strategic Leadership
- Shape and execute the vision for embedding AI across Alchemer’s platform—especially in areas like natural language processing, generative AI, and feedback analytics.
- Lead the architectural strategy for Alchemer’s data and AI systems, ensuring alignment with long-term business goals and platform evolution.
- Champion responsible and ethical AI practices, including bias mitigation, transparency, data governance, and regulatory compliance.
Technology & Delivery
- Architect and deploy scalable data pipelines and AI systems to analyze structured and unstructured customer feedback at scale.
- Build cloud-native AI/ML solutions, with a focus on NLP, LLM-based systems, and generative AI (AWS preferred).
- Translate business strategy into practical AI architectures, roadmaps, and delivery plans.
- Lead solution design across the AI lifecycle: model training, deployment, monitoring, performance tuning, and continuous improvement.
- Write clean, maintainable code in Python, ensuring functionality and performance.
- Deliver robust, production-grade systems that can handle real-time, and batch processing demands.
Collaboration & Execution
- Work hand-in-hand with Product, Engineering, and Data teams to ensure seamless integration of AI into existing platform capabilities.
- Build AI features that surface insights to non-technical users—empowering frontline agents and decision-makers.
- Create data architectures that unify feedback signals across diverse SaaS systems and customer touchpoints.
- Conduct technical assessments, feasibility studies, and POCs to rapidly test and validate new capabilities.
Team & Influence
- Mentor engineers and data scientists on AI/ML best practices, model reliability, and production readiness.
- Present AI architecture and roadmaps to internal stakeholders and executive leadership.
- Support hiring and team planning efforts as we scale AI capabilities across the company.
- Drive thought leadership initiatives, including internal upskilling and AI community engagement within Alchemer
What you bring to the role
Leadership & Experience
- 7+ years of experience in software leadership or enterprise architecture, including 5+ years in machine learning or AI architecture roles.
- Proven track record of shipping various flavors of AI/ML solutions - Agentic AI, Generative AI, Predictive AI, and Analytics - to production.
- Strong understanding of NLP fundamentals, including tokenization, word embeddings, language modeling, sequence labeling, and text generation
- Deep understanding of data modeling, feedback analytics, and system integrations architecture.
Culture & Communication
- Passion for servant leadership, coaching, mentoring, and nurturing engineering talent.
- Excellent written and verbal communication skills; able to translate complex AI concepts to non-technical audiences.
- Excels in working in a dynamic, fast-paced environment with evolving priorities.
Technical Expertise
- Experience with modern AI/ML data and Lakehouse platforms such as:
- Databricks, AWS SageMaker, Glue, Azure ML, Vertex AI, or Dataiku
- Snowflake, Redshift, BigQuery, Azure Data Warehouse, Fivetran
- Experience with designing compelling insights using BI tools: Thoughtspot, Tableau, PowerBI
- Exceptional efficiency in AI/ML programming such as Python, R, PyTorch, TensorFlow, scikit-learn, LangChain
- Advanced knowledge of SQL, NoSQL, Graph databases - Cassandra, MongoDB, Dynamo, MySQL, PostgresSQL
- Experience with data processing - Kafka, Druid, Elastic, PySpark , Apache Spark - data embedding using LLMs, Vector databases and prompt engineering
- Familiarity with DevOps and MLOps: Git, CI/CD pipelines, IaC, containerization.
- Experience navigating regulated environments (HIPAA, GDPR, etc.) is a plus.
- Formal degree (BS or MS) in statistics, mathematics, computer science or related technical field
Compensation for this position includes an annual base salary of $180,000 to $220,000, with eligibility to participate in our Employee Participation Unit program.
Alchemer provides a rich benefits package that includes health and disability coverages, an incredible 401(k) option that includes a per-payroll match and immediate vesting, unlimited time off and twelve paid company holidays.
Alchemer is taking applications for this position from candidates who are legally authorized to work in the US and do not require now, or in the future, immigration sponsorship for work authorization.
At Alchemer, we're committed to attracting, developing, and promoting a diverse workforce, and infusing DEI throughout all of our internal practices. By ensuring that everyone is able to bring a diversity of talents to work, we're increasingly capable of living out our mission in helping our clients. We encourage people from underrepresented backgrounds and all walks of life to apply.
Don’t meet all the requirements? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification listed. Don’t let that stop you! We encourage you to apply if you have some of the requirements listed. You may bring qualities that we’re looking for in other areas. Building a diverse, inclusive, and customer centric workplace is important to us at Alchemer. If you’re excited about this role and your experience doesn’t perfectly align, we encourage you to apply anyway. Let’s talk!
Top Skills
Alchemer Louisville, Colorado, USA Office
168 Centennial Parkway, Unit 250, Louisville, CO, United States, 80027
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