Agile Product Owner - Claims Intelligence

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

The Hartford is seeking an Agile Product Owner (APO) to lead two Agile Teams within the Claims Decision Augmentation Agile Release Train (ART), part of the Claims Intelligence Value Stream. This position reports to the Director of Agile Product Management, Decision Augmentation ART.  This strategic role is responsible for maximizing business value through strong agile execution, customer-centric prioritization, and effective stakeholder alignment. While the ART delivers innovative, transformative AI and agentic capabilities for Claims, this role is primarily focused on core Agile Product Ownership and Claims expertise.

The Agile Product Owner works daily with the Agile Product Manager, business leaders, subject matter experts and agile development teams to align product roadmap to strategic goals.  This position is a great opportunity to work with a high performing team while learning new skills, applying existing experience and knowledge and delivering business value to stakeholders across the enterprise.

The ideal candidate is an experienced Agile Product Owner with deep knowledge of Claims business processes, strong facilitation and prioritization skills, and the ability to translate business needs into clear, actionable backlog items. This is a fantastic opportunity for a strong APO to lean into AI and emerging technologies while focusing on leading well‑structured agile teams and delivering measurable business outcomes.

WORK ARRANGEMENTS:

This role can have a Hybrid or Remote work schedule.  Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Remote candidates will be expected to come into an office as business needs arise.

RESPONSIBILITIES:

• Lead product execution for two Enterprise Data Services (EDS) Agile teams on the Claims Decision Augmentation ART, ensuring strong alignment to product vision and Claims business priorities.
• Develop a deep understanding of customer and business needs and ensure those needs are reflected in backlog prioritization and delivery sequencing.
• Aid the Agile Product Manager in feature road mapping and breaking down epics into features and capabilities.
• Define, refine, and communicate product vision, roadmap, and feature definitions with clarity and consistency for agile teams and stakeholders.
• Guide teams in establishing sprint goals and ensuring backlog items are clear, testable, and aligned to desired business outcomes.
• Manage and prioritize the product backlog, ensuring readiness for PI planning, iteration planning, and ongoing execution.
• Ensure agile teams fully understand the business value of backlog items and can deliver high‑quality solutions.
• Lead, coach, and mentor agile team members; foster an inclusive, collaborative environment.
• Obtain input and alignment from Claims SMEs, technology partners, and stakeholders throughout the product lifecycle.
• Validate completed work against acceptance criteria and the overall product vision.
• Partner with Scrum Masters, architects, APMs, RTEs, Tech Leads, Delivery Leads, and business stakeholders to deliver value effectively.
• Drive business readiness and change management activities supporting new feature adoption.
• Monitor progress, identify impediments, and support continuous improvement efforts through inspection of metrics and team feedback.
• Actively participate in all ART ceremonies and contribute to continuous improvement.

QUALIFICATIONS:

• 3+ years as an Agile Product Owner or related role in digital, technology, or insurance (preferably Claims).
• Experience in claims business, claims systems, and understanding of end‑to‑end Claims workflows.
• Familiarity with ECOS, EDM and other P&C claim applications is a plus.
• Strong proficiency in Agile methodologies and frameworks (SAFe, Scrum, Kanban).
• Experience working with agile lifecycle management tools (e.g., Rally).
• Strong communication, relationship management, collaboration, negotiation, and influencing skills.
• Strong critical thinking, decomposition, and prioritization capabilities.
• Excellent written and verbal communication skills.
• Strong leadership and critical thinking skills.
• Experience with data engineering, data warehouse preparation, modern data platforms (Snowflake preferred), Gen AI, agentic workflows, and collaboration with data science/Machine Learning teams a plus.
• Knowledge of document workflows and accessibility, with a focus on AI-powered automation and intelligent document processing a plus.
• Ability to connect the dots between business and technical domains, especially in the context of AI-driven transformation.
• Experience with ADKAR or other change management frameworks.
• Understanding of digital processes, systems, IT infrastructure, and flow, with an emphasis on AI integration.
• Knowledgeable about co-pilot and other AI tools and solutions.
• Bachelor’s degree preferred.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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