Advisory Solution Consultant - CRM

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Position Summary:
We are looking for a CRM Advisory Solution Consultant to join our dynamic and innovative team. In this role, you'll lead the creation and evolution of a cutting-edge Best Practice Proof of Concept (POC) Program centered on CRM and AI capabilities within the ServiceNow platform. You will collaborate with some of the most skilled professionals in the field to design, iterate, and continuously improve a showcase program that highlights innovation, rapid problem-solving, and real-world application of advanced CRM solutions.
This is a high-impact, hands-on role requiring technical excellence, strategic creativity, and a passion for mentoring and knowledge-sharing.
Key Responsibilities:

• Design & Build POCs: Lead the creation of CRM best practice proof-of-concept environments that showcase ServiceNow CRM Workflow and AI integration capabilities.
• Drive Innovation: Develop and iterate multiple versions of the POC program, pivoting and improving based on business feedback, customer needs, and evolving technology.
• Collaborate Across Teams: Partner with product managers, engineers, technical consultants, and GTM leaders to shape and deliver scalable, high-value solutions.
• Technical Excellence: Apply deep expertise in the ServiceNow platform, especially CRM Workflow, to design innovative, extensible architecture.
• Data & Integration Expertise: Bring hands-on knowledge of integration technologies (including legacy systems), APIs, and modern data strategies such as zero data copy.
• Agility & Problem Solving: Operate at startup speed-solve technical challenges fast, and continuously look for smarter ways to build.
• Knowledge Transfer: Enable the broader team by developing documentation, conducting training, and facilitating scalable knowledge-sharing practices.
• Impact & Influence: Contribute thought leadership in architecture forums and influence how ServiceNow demonstrates CRM leadership in the market.

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years of experience in enterprise architecture, solution consulting, or technical leadership roles.
• Proven expertise in the ServiceNow platform, especially CRM Workflow and related applications.
• Strong background in CRM architecture, integrations, and scalable solution design.
• Demonstrated success leading the creation of prototypes, proof-of-concepts, or innovation labs.
• Experience with integration patterns and tools (REST APIs, ETL, data virtualization, etc.).
• Highly collaborative and comfortable working with a technical, fast-moving team.
• Excellent problem-solving skills and the ability to adapt quickly in a dynamic environment.
• Strong communication and enablement skills, including technical writing, presentations, and workshops.
• Preferred Qualifications:
• Familiarity with AI/ML capabilities within ServiceNow or other enterprise platforms.
• Experience working on GTM (Go-to-Market) programs or customer engagement strategies.
• Thought leadership or published content in CRM, AI, or digital workflow solutions.
• Experience with Agile development or rapid prototyping frameworks.
• Travel, as necessary

FD21
For positions in this location, we offer a base pay of $131,925 - $217,725, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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