Advisor Team Operations Specialist

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 80,000 households from our over 140 offices - and growing - nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.

We have an exciting opportunity for an Advisor Team Operations Specialist! This position works to ensure that WEG’s Client Services staff have the knowledge, skills and abilities to

provide “best in class” service to our clients. The position is responsible for the integration of new advisory practices and for providing training and support to new and existing practices.

This is a fully remote position.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $85,000.00 to $105,000.00, exclusive of bonuses and benefits. This role is also eligible for an annual bonus. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one.

Primary Job Functions

Training and ongoing support of Advisor Team Staff

• Demonstrated proficiency in Client Service processes and WEG core systems

• Actively provide daily support via email/phone queue for Advisor Teams

• Adhere to support Quality Standards

• Adhere to support response time SLA’s

• Deliver training to new hires and new to WEG employees

• Deliver training and support to acquisition team employees

• Deliver training for platform enhancements, process changes and identified learning needs to Advisor Teams as needed

• Support the maintenance of procedure guides and training materials for Client Service staff

• Deliver upskills training as requested

New Team Integration Support

• Participate in pre-acquisition meetings

• Create and update training outlines for teams when acting as lead

• Deliver training and support to acquisition team employees, both remotely and in person

• Utilize Connections and process & procedure guides in training sessions

• Lead and participate in open office hours for all acquisition teams

• Track attendance of trainings and report as appropriate

• Define checkpoints to substantiate training program and adoption; determine additional needs as appropriate

• Log training/support hours in Support Org

Develop and Maintain Training Materials

• Support ATO Managers to review and update existing training materials

• Participate in developing and updating training materials as identified

Business Process Evaluation, Development and Testing

• Identify and report opportunities for efficiencies in streamlining processes within ATO and Advisor Teams

• Review, understand and become proficient on workflow process and technology enhancements

• Support testing as requested

Coach and Mentor Team Members

• Training, mentor new team members as appropriate

Education/Qualifications

• Bachelor's Degree (or equivalent experience) in business, financial services or related field

• Experience as a CSA/CSM on an advisory team, on a financial services support team or as an ATO Associate

• Knowledge of broker-dealer and custodial platforms and investment products

• Demonstrated skills working with FAs, Client Service professionals

• Software: Microsoft Office; Salesforce; Orion

• Strong oral, written and presentation skills; ability to train others, coach, mentor and provide feedback

• Must be in good compliance standing with all rules, regulations and policies

WEG hires employees and makes decisions about their salary qualifications based on factors such as the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. To comply with state pay transparency laws, we must disclose the entire salary grade. The entire salary grade for those who are classified as the Individual Contributor level is $79,200.00 to $110,900.00. However, the base salary range bolded above is what we expect to pay as a starting range for this position.

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Comprehensive Benefits Offerings

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may be eligible to participate in the following benefits & development opportunities:

• Training and professional development

• Medical, dental and vision coverage (Available to full-time employees and their families)

• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses

• Life and AD&D insurance – employer paid and voluntary options

• Short-term and long-term disability, workers compensation – employer paid

• 401k with match and profit sharing

• Wellness programs and resources

• Voluntary benefits, including pet insurance

• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)

• 12 paid holidays each year (10 pre-determined and 2 floating days)

• Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)

• Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700

Information provided on this application will be kept confidential and only be shared with those involved in the selection process.
Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.

Click the following link to view Federal and E-Verify posters: Link

OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.

Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Your personal information is handled in accordance with applicable data protection laws.