Administrator

This role supports the agent onboarding process through background checks, documentation, and administrative coordination. It plays a key role in ensuring operational accuracy and compliance. The successful candidate will gain practical experience in administrative workflows and contribute meaningfully to a well-structured, efficient team environment.

Position Responsibilities:

• Assist with agent onboarding, including background checks, documentation verification, and progress tracking. 

• Prepare, verify, and organize agent‑related documents and records, and maintain orderly physical and digital filing systems.

• Support the handling of undelivered mail/emails and ensure timely resolution by processing returned correspondence, coordinating with agents, updating tracking reports, and performing data checks .

• Coordinate with internal teams on pending documentation and follow‑up items to ensure smooth workflow and compliance with internal procedures.

• Provide general administrative support, including printing, scanning, document handling, and performing accurate data entry to update internal systems as needed. 

• Assist with other policy administration and agency administration operational tasks as assigned by the supervisor or manager.

Required Qualifications:

• Minimum 1 year of administrative experience.

• Proficient in MS Office (Excel, Word, Outlook).

• Proficient in Chinese word processing.

• Good communication skills in English and Chinese.

• Strong attention to detail and ability to manage confidential information.

• Able to follow internal SOPs and regulatory guidelines relevant to assigned tasks.

Preferred Qualifications:

• Familiarity with insurance or agency operations is an advantage.

• Able to work independently and manage time effectively.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].