Administrative Specialist I

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About Us

The North Carolina Department of the Secretary of State (NC SOS) is the heartbeat of the business community promoting economic growth and protecting the public from financial harm. The Department works with business, banking and legal communities to strengthen our state's economy with a state-of-the-art system of reliable business and governmental records. Plus, we stand as a vigilant guardian against fraud for individuals and businesses alike. Join us in building a secure and prosperous future!

Description of Work

Knowledge Skills and Abilities/Management Preferences

POSITION NUMBER: 65044600 and 65044601
SALARY GRADE: NC08
RECRUITMENT RANGE: $43,500-$44,805
WORK LOCATION: SECRETARY OF STATE/DOWNTOWN RALEIGH LOCATION
THE POSTING WILL CLOSE AT 11:59 P.M. THE NIGHT BEFORE THE END DATE

This position is located in the Registration Services phone unit of the Secretary of State's office. The duties and responsibilities of this position include providing information for business registration and annual report filings; determining name availability for new companies, processing custom document orders, provide information for Notary Public Commissioning, Uniform Commercial Code and Federal Tax Liens filings. Technical and statutory information on filing procedures for the programs listed above is provided by this position. The majority of the service is provided to customers by telephone and the remainder is provided through e-mail, voice mail and written correspondence.

KNOWLEDGE/SKILLS/AND ABILITIES:

• Customer service experience in a call center

• Excellent communication skills, i.e. drafting memos, receptionist

• Experience in managing multiple tasks

• Communicating statutory requirements, such as communicating laws and regulations applicable to business filing, notary public, and uniform commercial code

• Computer proficient with Microsoft Office (MS Word, Excel, etc.), and other Windows based applications, and data entry skills.

• Ability to work independently and without direct supervision

Applications that include "see attached" or rely solely on resumes instead of completing the formal application's education and work experience sections will be considered incomplete and ineligible for consideration for the vacancy. Unless explicitly requested in the vacancy announcement (e.g., transcripts, proof of licensure or certification), all attachments are considered optional and will not be reviewed during the initial screening to assess the applicant's eligibility for the vacancy.

Applicants seeking Veteran's Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, along with their application.

Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if currently serving as a member of the NC National Guard in good standing. If you are a former member of the NC National Guard with a service tenure of at least 6 years and an honorable discharge, please attach either a DD256 or NGB 22.

The North Carolina Department of the Secretary of State is committed to Equal Opportunity Employment and employs the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified candidates. The actual salary will be determined based on relevant competencies, knowledge, skills, and abilities, as well as considerations for internal equity and budgetary considerations pertinent to the advertised position.

State Employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than their current position.

The State of North Carolina offers health insurance, twelve paid holidays, one personal observance leave day, generous vacation and sick leave accrual, dental and vision coverage, and additional insurance options, along with retirement benefits. Detailed information about our benefits can be found at NC OSHR: Benefits.

If you are having technical issues submitting your application, please call the NC Office of State Human Resources at 984-236-0800.

For further information, please contact:

Tameka M. Gentry, ASSISTANT HR DIRECTOR
North Carolina Secretary of State
Human Resources | Old Revenue Building
2 S. Salisbury Street | Raleigh, NC 27601
Phone: (919) 814-5331 | Fax: (919) 814-5395
Email: [email protected]

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

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