Administrative Associate

Job Purpose 

Responsible for the execution of administrative services in support of branch sales, management, and warehouse teams in the delivery of high-quality service to internal and external customers and contacts.   

Key Duties & Responsibilities 

Individual must be able to perform the essential duties with or without reasonable accommodation. 

• Greet customers, answer incoming phone calls, and refer inquiries to the appropriate person. 

• Promotes a safe workplace by visibly participating, encouraging, and considering safety in every aspect of daily activity. 

• Open and route incoming mail to the appropriate person and prepare outgoing mail. 

• Distribute and log special items to corporate departments, branch personnel, vendors, and customers as demanded by the specific department’s needs, such as sales quotes, brochures, department newsletters, periodic operations reports, etc. 

• Maintain calendars and itineraries for branch personnel, arrange meetings/conference calls/travel, etc. 

• Assure appropriate office supplies inventory and office equipment are operational. 

• Scan documents, establish and maintain branch records in accordance with the company records retention policy. 

• Distribute daily, weekly, and monthly reports. 

• Perform efficient and accurate data entry using MRC Global-specific software related to customer order processing, purchasing, receiving, inventory, accounts receivable, accounts payable/invoice auditing, and miscellaneous office processes. 

• Confirm accuracy of purchases with vendors, including shipping, billing, and customer support. 

• Conduct periodic audits to ensure compliance with business process standards. 

• Learn new business processes and office procedures as required and serve as a resource to others. 

• Establish rapport and provide prompt responses to internal and external customer requests using written correspondence, proper phone etiquette, and other effective interpersonal skills. 

• Maintain confidential information pertaining to normal supervisory duties, personnel issues, and customer issues. 

• Take reasonable care for the safety and health of yourself and others.  

• Report workplace hazards, injuries, or illnesses immediately. 

Qualifications 

Any combination of requirements that provides the knowledge and abilities necessary to perform essential duties and responsibilities will be considered.

• High School diploma or GED (General Education Degree) or equivalent combination of education and work experience that provides the knowledge and abilities necessary to perform the work.

• Demonstrated proficiency using Microsoft Office Suite, including Excel and Outlook. 

• Ability to learn MRC Global business processes.

• Demonstrated ability to communicate and work tactfully with diverse groups and individuals. 

• Demonstrated ability to consistently present professional behavior, empathy, image, and demeanor. 

• Knowledge of MRC Global products to serve the branch customer base. 

• Work with minimal supervision, exercise good judgment, flexibility, initiative, and discretion. 

• Work within the details of a project while maintaining a perspective on the overall purpose. 

• Analyze situations, solve problems, evaluate responses, and render assistance. 

• Present oral and written comments and recommendations clearly and concisely. 

• Aptitude for learning new technology. 

• Maintain a good company image while establishing strong business relationships internally and externally. 

Additional Qualifications 

• Must have the ability to provide documentation verifying legal work status. 

• Ability to read and speak the English language proficiently to communicate with others, understand and interpret safety instructions, and respond to inquiries. 

• Ability to understand and comply with MRC guidelines and expectations, including Code of Conduct and Conflict of Interest guidelines. 

Working Conditions 

• For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources. 

• Reasonable accommodation may be made to enable individuals to perform essential functions.