Administrative Assistant

Grow with us
Location: Plano, TX.
Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.
About this opportunity:
We are seeking a proactive and structured Administrative Assistant to support Customer Unit US Hyperscalers and Regional Accounts (CU US HRA), based in Plano, Texas. CU US HRA is focused on growing its business by building, supporting, and innovating the networks that matter to the United States and beyond, and this role is a key enabler of that mission by helping our leadership and account teams focus on core business and customer priorities while you orchestrate the administrative backbone that keeps the unit running smoothly.
As a trusted partner and administrative expert, you will be at the center of coordinating our internal ways of working and ensuring our operations reflect Ericsson's culture of integrity, innovation, and inclusivity. While the role is based in the United States, certain accounts will also require you to coordinate international activities and events, supporting teams and stakeholders across multiple time zones. You will play an important part in how we engage with our customers and internal stakeholders, helping to drive commercial success while upholding our Code of Business Ethics, including strong anti-bribery and anti-corruption standards. This opportunity allows you to elevate your administrative career to a more strategic level, with direct exposure to our customer business and unit leadership.
What you will do:

• Provide comprehensive administrative support to Customer Unit leadership team, account leaders, and core account teams, integrating strategic thinking into day-to-day activities such as complex calendar management, meeting planning, and decision-making support.
• Prioritize and manage inquiries and requests, proactively troubleshooting conflicts and providing recommendations to optimize executive, team, and customer engagements.
• Coordinate internal and customer-facing meetings, workshops, and events (planning, invitations, agendas, logistics, and on-site support where needed), including international activities and events that span multiple time zones.
• Organize and manage domestic and international business travel for leaders and visiting stakeholders (bookings, detailed itineraries, local transport, and expense handling), providing real-time support and adjustments as needed while leaders are traveling to ensure efficient use of time and resources. Generate purchase orders and process invoices in Ericsson tools (for example SAP, Concur), ensuring proper approvals and compliance with internal guidelines.
• Provide strategic support in the utilization of Ericsson's administrative tools, AI solutions, and processes, acting as a go-to resource for the team and using AI-driven insights to streamline workflows and improve decision-making.
• Create, support, and nurture a fun, inclusive, and engaging team environment by coordinating team touchpoints, recognition moments, and monthly events that strengthen collaboration and morale.
• Ensure compliance with Ericsson processes and policies, including travel, expenses, data privacy, information security, and our Code of Business Ethics.
• Collaborate, network, and communicate effectively with other assistants within and outside the organization, driving continuous improvement and implementation of administrative routines and coordination practices.

The skills you bring:

• Minimum of 4+ years as an Administrative Assistant (or similar role), preferably including 2+ years in a large, international corporate or customer-facing environment.
• Proven experience managing complex calendars, schedules, and logistics across multiple time zones; coordinating international activities and events is a strong plus.
• Flexibility to, on a limited basis, communicate and complete time-sensitive tasks outside of traditional working hours when business needs require it.
• Self-driven professional who is comfortable managing through ambiguity and independently running activities with minimal supervision.
• Highly organized and reliable, with strong time-management skills, high attention to detail, and the ability to manage multiple tasks and deadlines in parallel within a fast-paced, matrixed environment.
• Superior problem-solving skills, with a strong focus on structure, execution, and follow-through.
• Strong work ethic, high integrity, and a proven ability to handle sensitive information with discretion and maintain strict confidentiality.
• High degree of professionalism and a strong service mindset, with the ability to build trust and work effectively with diverse groups of people, including senior executives, cross-functional teams, customers, and external partners.
• Excellent written and verbal communication skills in English.

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Plano (Country/ City)
Job details: Assistant
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
Your Financial Security
We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson's full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.