Administrative Assistant

Position: Administrative Assistant

Department: Colorado Springs, CO - Corporate

Reports To: Branch Manager

Location: 7450 Campus Dr. Suite 200, Colorado Springs, CO 80920

Remote: YES

Non-exempt: YES

Compensation & Benefits: $19.00 - $21.00 per hour

Mortgage Solutions of Colorado, LLC d/b/a Mortgage Solutions Financial (“MSF”) offers a comprehensive benefit package and PTO (paid time off) for eligible employees. The benefit package includes Health, Dental and Vision Insurance, options to participate in a Health Savings Account, Flexible Spending Account, Health Reimbursement Arrangement, Life and AD&D coverage, voluntary Supplemental Life, voluntary Short-Term, Long-Term Disability and Supplemental insurance. In addition, eligible employees have the option to participate in a company retirement plan.

About MSF

MSF is a national mortgage lender based in Colorado Springs. MSF strongly believes every client should be served with integrity, dignity, and respect. Without compromise, MSF is committed to providing loans that are in the best interest of our clients, not our bottom line. We will continue to educate the community by empowering our clients to make responsible and informed fiscal decisions that result in greater financial peace of mind.

Role Overview

We're seeking a dynamic Administrative Assistant to join our busy front office. The ideal candidate will have a background in administrative and clerical responsibilities, be organized and detail-oriented, and have excellent customer service skills. You'll be part of a team handling approximately 250 calls per day, assisting walk-in visitors, and managing emails and voicemails. Additionally, you'll be responsible for stocking and maintaining our employee breakroom.

Essential Duties: In addition to related job duties as assigned, this position will:

• Perform administrative duties for the team as directed.
• Assist with the administration of document and matter management software system.
• File, scan, provide information, and ensure compliance with all regulations, policies, and procedures.
• Provide administrative support to higher level staff on both routine duties and special projects.
• Handle general inquiries from external parties and customers via computer, phone, and in-person.
• Provide clerical support for the office (filing, mailing, faxing and forwarding correspondences to appropriate parties).  
• Provide information and assistance to internal and external customers.
• Assist with administrative tasks such as responding to messages/inquiries coming in.
• Maintain a clean and well-stocked employee breakroom, including making coffee, stocking snacks, cleaning the refrigerator, and ensuring proper maintenance.
• Answer and transfer a high volume of phone calls in a professional and timely manner, as part of a three-person team.
• Act as the dedicated assistant focusing solely on front desk duties along with two other administrative assistants with dual responsibilities. 
• Assist visitors with badges and asking them to sign them in and out on a log.
• Train new Administrative Assistants as needed.
• Reliable, regular, and predictable attendance is a requirement of this role.

Qualifications, Experience & Knowledge

• 1-2 years of experience in a customer service or administrative role
• Strong verbal and written communication skills
• Ability to multitask and prioritize tasks effectively
• Excellent customer service skills
• Problem-solving and organizational skills
• Proficient with Microsoft Office Suite and basic computer applications
• Ability to work independently and as part of a team
• A positive and professional attitude
• Preferred skills:  Experience with Adobe Acrobat and basic project management skills

Physical Requirements

• Stationary position; prolonged periods at a desk and working on the computer.
• Occasional movement about inside the office to walk to offices and office machinery.
• Occasional lifting up to 10 pounds, must be able to push, pull, pull up, bend at the knees and waist, twist body at the waist, raise and hold arms overhead, turn head-neck-shoulders as needed, grasp and hold tools and other items with hands, for either extended periods of time or many times throughout the workday.

MSF is an equal opportunity employer. All candidates for employment are considered equally and no distinction is made on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, gender expression, marital status, genetic information, or veteran status.  MSF is also committed to providing qualified applicants and employees reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or employee requiring reasonable accommodation to perform any essential job function, should contact Human Resources.