Administrative Assistant, IT

Company Overview

AdCellerant is an award-winning tech-enabled services company that has brought Madison Avenue-level digital marketing solutions to Main Street businesses since 2013. We help local marketers, media companies, agencies, and channel sales organizations leverage our proprietary advertising software platform, Ui.Marketing.

This is a Denver, CO based job. Candidates must be available to report to the Denver office regularly.

AdCellerant is seeking candidates for a dual role as an Administrative Assistant to support our Security team (which oversees IT operations) as well as the People Operations team. This role is essential in executing a variety of administrative tasks that keep systems running smoothly and teams working efficiently.

This position calls for strong organization, attention to detail, comfort with technology, and excellent communication skills. You'll need to prioritize effectively, work independently, and approach problems with curiosity and resourcefulness. This role reports to the SecOps Compliance Analyst and collaborates closely with leaders and team members in both Security and People Operations.

The Security team at AdCellerant manages IT systems, hardware and software provisioning, access management, and information security. The Administrative Assistant will support these efforts by coordinating user onboarding/ offboarding, maintaining documentation, managing asset tracking, and assisting with vendor communication and ticket routing. On the People Operations side, this role may assist with tasks related to onboarding, employee systems, documentation, internal communications, office access, and more!

This is a hybrid role with 3 days per week remote and 2 days in our Denver office. Occasional additional office days may be needed during events or team projects.

Helpdesk and User Support

• Serve as the first point of contact for employee technical support requests via phone, email, and in-person.
• Provide first-level troubleshooting and resolution for hardware (Mac OS), software (Google Workspace, common applications), and basic network connectivity issues. 
• Document all support requests and resolutions in a ticketing system.
• Escalate complex technical issues to the appropriate personnel with detailed information.
• Contribute to the creation and maintenance of helpdesk knowledge base articles in Confluence.
• Provide basic user training on common software and hardware.

Device Set Up and Inventory Management

• Assist with the setup and configuration of new workstations and equipment.
• Configure, distribute, and support employee laptops (MacBook).
• Assist with the maintenance of IT equipment inventory.
• Ensure that updated signatures for laptops, software, and network devices are current and applied within documented timelines.
• Manage Apple devices through Apple Business Manager, including device enrollment, app deployment, and basic configuration.
• Utilize Mosyle for basic mobile device management tasks and troubleshooting.

Systems Access and User Management

• Assist users with account setup, password resets, and access management within Google Workspace and other systems.
• Assist with user management across third-party platforms: Granting access, troubleshooting issues, removing access, compiling user reports, etc.
• Follow IT procedures and security protocols.

Administrative and Office Support

• Assist in monitoring office activity (answer phone calls to grant office access, greet office visitors, etc).
• Assist with FedEx shipping from the office (employee equipment, marketing materials, etc).
• Collaborate closely with the People Ops team to ensure an excellent employee experience.
• Follow all People Ops systems and procedures, and help develop new efficiencies.

Additional Responsibilities

• Create clear, concise, informative, and friendly announcements to the company as needed.
• Perform tasks effectively within given time frames.
• Maintain confidentiality of sensitive employee information and security operations.
• Perform other IT/ admin tasks as needed. Specifics of this role will continue to evolve.
• Work from the Denver office at least twice per week. There is flexibility with this schedule.

Essential Skills

• Exercise a high level of sound decision-making
• Sense of ownership over assigned tasks
• Exceptional written, verbal, and interpersonal communication skills
• Experience with technology platforms and able to quickly learn new systems
• Highly organized
• Ability to act with discretion and good judgment when handling or disseminating sensitive, confidential, or proprietary information
• Excellent organizational and time management skills with the ability to manage both administrative and technical tasks effectively.
• Strong problem-solving skills and the ability to diagnose and resolve basic technical issues.

Requirements

• Demonstrated proficiency in Google Workspace (Gmail, Calendar, Drive, Docs, Sheets, Slides) with basic administrative capabilities.
• Familiar with Mac OS and basic hardware and software troubleshooting.
• Familiar with Mosyle or another Mobile Device Management (MDM) solution for Apple devices.
• Proficient with Excel functions/ willing and able to learn
• Ability to report to the Denver office at least 2 times per week and more often if necessary
• 1+ year of administrative experience in an office environment or equivalent experience
• Associates degree or higher preferred
• Ability to lift 30+ lbs as needed
• Stationary position 85%
• Occasionally move about inside the office to put away supply orders, organize supplies, stock fridges, inspect conference rooms, set up for events, etc. (Frequency may vary)
• Occasionally lifts up to 30 lbs (receiving packages, etc)

This role is required to be located near our Denver, CO office, with hybrid work from home flexibility.

Team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.

Hourly rate: $26.44 - $31.25, depending on experience

Annual equivalent: Approximately $55,000 - $65,000

Non-exempt

AdCellerant offers full-time employees:

• Paid vacation, holidays, and sick days
• Health/dental/vision benefits
• 401k retirement plan and company match contribution
• Generous paid parental leave
• Wellness Program
• Work from home flexibility
• Denver, CO headquarters available for hybrid work with in office perks

Our top priority is our team above everything else. We set out to build a great workplace, followed by a great company. We know that if our team is motivated, all the company’s business objectives can be achieved. Our goal of team first since our founding has led to being recognized in a few ways we are proud of:

• Denver Business Journal “Best Workplace”
• Built In Colorado’s Best Workplaces 2018, 2019, 2020, 2022, 2023
• Inc. 5000 Award for Fastest Growing Companies in the U.S, 5 years running: 2018 - 2022

Those who join our team join the ranks of an engaged, lively, industry-leading team! We are united in our mission to make Madison Avenue-level digital advertising solutions available to Main Street marketers, and you’ll find our main Pillars woven throughout everything we do.

AdCellerant’s Pillars:

• Driving results for partners & local businesses
• Technology innovations to stay ahead of the curve
• Our team members’ success & well being
• Exceptional customer service for every single partner
• Conducting our business in an ethical & sustainable way
• Making our local community a better place

Currently legally authorized to work in the United States on a full-time basis.

AdCellerant is proud to be an equal opportunity workplace. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates regardless of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, marital status, citizenship, age, Veteran status, status as an individual with a disability, or other applicable legally protected characteristics.

We're excited that you're interested in exploring job opportunities with AdCellerant! However, we also want to remind you to be cautious and wary of recruitment scams that have become increasingly common across all industries.

Fraudsters may pose as a representative of a company, and unsuspecting applicants may be invited to participate in fake interviews, asked to fill out fabricated employment applications, or even issued fake offer letters. This is all in an attempt to entice victims to pay money or divulge sensitive personal information.

We take your safety and privacy seriously, and want to assure you that we will never ask for your financial information during any part of the interview process.

Our communication will always come from an @careers.adcellerant.com or @adcellerant.com domain.

If you receive any suspicious activity, please stop communication with the individual and consider reporting them to the US FBI Internet Crime Complaint Center. If you're unsure about the legitimacy of an email you received from our recruiting team, please forward it to us at [email protected]

*** Please do not send resumes via email ***

E-Verify Statement

AdCellerant participates in the E-Verify program for all new hires. We comply with all applicable federal, state, and local laws regarding employment eligibility verification and do not use E-Verify to pre-screen applicants.

Colorado Job Application Fairness Act

Colorado Residents: In any materials you submit in connection with your job application, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. Should you wish to exercise your right to redact such information, please redact it prior to submitting the documentation. You will not be penalized for redacting or removing this information.

Monday, June 16, 2025