Administrative Assistant/Billing

Job Description:

Airport Butler provides a personalized and an unsurpassed concierge service to travelers in approximately 35 airports in the United States and Canada.  The service is independent from airlines and customized for any who wants to experience a personalized service and extra care when arriving, departing, or connecting through an airport. Our clients are primarily made up of executives, inexperienced travelers, families, senior citizens, celebrities, and small group travel.

The Administrative Assistant for Airport Butler provides essential support to ensure the smooth operation of the office and team. This role involves handling a variety of administrative tasks, including billing administration, report preparation, communication management, and record keeping.  The ideal candidate is organized, detail-oriented, and proactive, with excellent time management and communication skills.

Responsibilities Include:

• Provide internal support for our concierge team members.
• Answer busy incoming phone calls, emails, and text messages, professionally and in a timely manner.
• Responsible for monthly billing, process invoices.
• Closing out services tickets.
• Perform general clerical duties, including data entry, copy, and scanning.
• Greeting and assisting visitors, ensuring a positive and professional experience
• Maintain client and employee information in SharePoint.
• Update reservations with changes and additions as needed.
• Ensure data accuracy and confidentiality when handling sensitive materials.
• Assess what service details are missing and reach out to clients to collect as needed.
• Must maintain employee confidentiality as it relates to employee issues, investigations, termination, and LOA’s.
• Exhibit upmost confidentiality with clients and client information.
• Accept and accurately process credit card payments and invoices for services rendered.
• Provide excellent customer service to clients and concierge agents.
• Perform other duties as assigned.

Required Qualifications and Skills:

• Must be proficient in computer applications, including MS Word, PowerPoint, Excel and Outlook software.
• Exceptional organizational skills with ability to multi-task.
• Exceptional listening skills with ability to quickly identify issues and proactively solve problems.
• Tech-savvy and comfortable with navigating web-based reservation programs, helpdesk software, internet searches, airline websites/apps, SMS messaging, and smartphone apps.
• Dependable and flexible with work schedule
• Passionate approach to customer service, positive attitude, and strong work ethic.
• Knowledge of, or experience in the airport/airline industry is desirable
• Must be able to pass a drug screen and criminal and employment background check.

Benefits:

AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees.

Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.

The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.