Accounts Receivable Specialist

The experts that make up Paladin’s teams stay at the forefront of the changing technology landscape through continued training, complex client projects, and company support. As Paladin continues to grow, we continue to provide our employees with exciting challenges and a rewarding career.
TOP REASONS TO JOIN THE PALADIN TECHNOLOGIES TEAM

• Leading comprehensive benefits program
• Promotion from within
• Awarded company culture
• Flexible work/life balance

We are looking for a driven individual to join our finance team and be a key member of our Accounts Receivable Department. The successful candidate will have a proven track record of managing multiple tasks in a busy work environment, proficiency working with ERP software and a willingness to learn.  We are looking for someone with a positive can-do attitude who takes pride in their work. 
GENERAL ACCOUNTABILITIES :

• Contact clients through phone and email to ensure the timely collection of outstanding invoices
• Manage customer accounts with regular follow-ups to ensure balances are kept up to date
• Process customer payments
• Develop and maintain relationships with customers to improve the collection process
• Communicate with various team members, including project manages and the sales team to resolve disputes and improve collectability
• Work and collaborate with the team and upper management on reducing bad debt
• Reconcile credit memos, unapplied cash and other accounts to maintain an accurate receivable ledger monthly
• Process monthly statements and mail outs
• Work within a team to help develop strategies and tools to speed up the collection of receivables
• Work with outside collection agency as needed
• Review, prepare and analyze A/R management reports
• Adhere to policies, processes, and procedures and work in a team to build and improve them
• Document all collection efforts
• Participate in meetings and provide progress updates of accounts and other AR matters
• Assist with ad-hoc projects and other duties as required
• This is a hybrid role, offering a blend of in-office collaboration and remote flexibility. 
• The position will operate on Pacific Standard Time (PST) to align with the team’s schedule.

REQUIRED QUALIFICATIONS:

• High School diploma or equivalent
• Minimum 1 year of experience in accounts receivable or a collections environment
• Strong interpersonal and customer service skills
• Basic accounting knowledge
• Strong communication skills (written and verbal)
• Experience reviewing disputes to and reaching resolutions
• Proficient with Excel, Word, and MS Outlook

PREFERRED QUALIFICATIONS:

• Self-starter and able to take initiative
• Excellent organizational skills with the ability to prioritize, multitask, and meet deadlines in a fast-paced environment

PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job. 

• Must be able to effectively communicate, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment 

WORKING CONDITIONS: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. 

• The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate 

Pay: $45,000 - $55,000 (DOE) 
BENEFITS:  
Colleagues and their families are covered by medical, dental, vision, company provided basic life insurance and AD&D and short-term disability, telemedicine & virtual counselling.  Voluntary insurances offered include life insurance and AD&D, short-term disability (buy-up option in qualified states), long-term disability, accident, critical illness, and hospital indemnity insurance, and HSA & FSA accounts. Colleagues may also enrol in the company’s 401(k) plan.  Colleagues will also receive PTO (paid time off), sick leave, and 7 paid holidays.