As an Account Sales Support Representative, you will facilitate shipment coordination and enhance customer satisfaction by communicating operational statuses and resolving issues proactively.
ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?
Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!
We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.
With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.
You will support our Account Sales Representatives by coordinating all shipments and proactively communicating with scheduling, load management and carrier sales to ensure the highest level of customer satisfaction is met.
DEPARTMENT: Enterprise Support
LOCATION: Remote
WHAT YOU GET TO DO:
- You’ll be the main operational point of contact for customers throughout the lifecycle of a load
- You’ll have a very good understanding of all operational processes and requirements for your customers and are responsible for updating SOPs on a regular basis
- Proactively communicate with customers on the status of their shipments and when issues arise
- Work cross functionally with other departments to ensure loads are meeting OTP and OTD
- Handle Quote and Book tasks as required by the subset of customers assigned
- Assist with the scheduling / rescheduling of appts as needed
- Perform scorecard audits - ensure both external and internal metrics are aligned
- Provide customer feedback to our engineering team to continuously improve our core technology to meet the needs of carriers and customers
- Process accessorials in a timely manner
- Assist with fixing RPM/FSC discrepancies for billing
REQUIRED QUALIFICATIONS:
- Excellent written and verbal communication skills both internal and customer-facing
- 9+ months work experience
- Experience with scheduling tasks a plus, but not required
- Experience with Quote & Book tasks a plus, but not required
- Strong attention to detail and showcases proactiveness
- Analytical skills and solution orie-ted mindset
- Able to quickly assess and resolve issues
- Ability to multitask and prioritize
- Able to maintain a level head in high stress -ituations
- High level of autonomy
- Curious mindset
At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.
It is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity and conducted by our vendor, pursuant to all applicable laws, rules, policies and procedures of our candidates' specific locale.
WORKING AT LOADSMART:
• Competitive base salaries - we believe in rewarding top talent
• Loadie Time Off - PTO and sick days without a limit
We use AI-powered tools to assist with initial application reviews as part of our hiring process. All evaluations are subject to human oversight, and your information is handled in accordance with applicable data privacy laws.
At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.
It is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity and conducted by our vendor, pursuant to all applicable laws, rules, policies and procedures of our candidates' specific locale.
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