Account Relations Specialist III

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

• Updates, analyzes, and modifies procedures to improve operations within vendor management department
• Supports and works with senior team members and management to develop the implementation strategies to increase vendor engagement and new business growth within the organization
• Assists in developing, managing, and maintaining vendor and business relationships and to provide quality customer service to vendors
• Supports ongoing process improvement with account relations managers to increase vendor quality, compliance, and efficiency in all vendors related processes
• Assists with researching information regarding competitors, vendors, member or providers, and industry to improve service and/or quality and build a competitive advantage
• Supports evaluating vendor performance based on contractual obligations (e.g., service-level agreements (SLAs)) to ensure expectations are met with member or providers regarding the products or services being delivered including the quality of customer service
• Assists with tracking vendor performance metrics, identifying process improvements, and tracking remediation to provide to account relations managers and management
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience: Requires a High School diploma or GED
Requires 2 - 4 years of related experience. Call center experience highly preferred. Knowledge and understanding of prescription drug coverage preferred.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act