Account Reconciliation Specialist

Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.

About the role

Looking for an Account Reconciliation Specialist to join our team at Trustmark.

Key Accountabilities

Reconciliation

• Prepares monthly invoices and reporting for Carrier Fees.

• Leads complex account reconciliations and perform high-level analysis of financial transactions to ensure accuracy.

• Prepares and organizes detailed audit documentation and schedules.

• Oversees the execution of Internal Controls over Financial Reporting (ICFR), including control testing, documentation, and remediation efforts.

• Supports month-end close processes, ensuring timely journal voucher entries and reconciliation accuracy.

• Enters journal vouchers accurately into the accounting system, ensuring proper documentation, coding, and authorization.

• Conducts research and resolution of premium billing discrepancies, misapplied payments, and unreconciled items across systems.

• Manages ACH and suspense account reconciliations, ensuring prompt identification and resolution of variances and missing transactions.

• Partners with Finance and operational teams to address complex billing issues, clarify accounting treatment, and ensure financial alignment.

• Assists with development of recurring reports and dashboards to highlight reconciliation metrics, risk exposures, and process bottlenecks. Deliver monthly reports to management.

• Drives continuous improvement initiatives to optimize billing, reconciliation, and reporting processes through automation, standardization, and system enhancements.

• Reconciles premiums transferred between systems and assists in the creation and improvement of reconciliation processes.

Workflow

• Researches, prepares, and completes internal department lockbox transfers.

• Researches forgiven premium requests to ensure accurate processing and communicating next steps.

Other duties as needed/assigned.

Minimum Requirements:

• High school diploma or GED.

• 2+ years’ experience in financial reconciliation, journal vouchers, and billing operations in a corporate environment.

• Proven experience with billing processes and accounts receivable management.

• Proficiency in account reconciliation and discrepancy resolution.

• Proven experience in financial reconciliation, journal vouchers, and billing operations in a corporate environment.

• Excellent business communication skills (verbal and written).

• Advanced Microsoft Excel skills, including formulas, pivot tables, and VLOOKUP.

• Strong attention to detail and accuracy.

• Excellent problem-solving, communication, and cross-functional collaboration skills.

Preferred:

• Bachelor Degree in Finance or Accounting.

• 2+ years billing payroll deduction experience.

The compensation range for this role is (based on the corporate location in Lake Forest, Illinois):

The final salary offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. This position may also be eligible for bonus. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive salary within the market.

Brand: Trustmark

In addition to compensation, we offer a comprehensive benefits package that includes: Health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.  For questions about compensation and benefits, please speak to the Recruiter if you decide to apply and are selected for an interview.

Trustmark is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business.  We are an equal opportunity employer, including disability and protected veteran status.