Account Operational Executive, Phoenix, AZ

Account Operational Executive

Phoenix, AZ (Remote with 50% Local Travel)
Full-Time | $100,000–$115,000 + Equity | Healthcare | Leadership | Patient Experience

About HALO Diagnostics

At HALO Diagnostics (HALO Dx), we believe every patient is unique — and their healthcare should be too. We're redefining early detection and precision-focused medicine by delivering tailored care that targets the most serious health conditions. Through cutting-edge diagnostics and patient-first operations, HALO is helping patients live longer, healthier lives.

We are seeking a strategic, patient-focused leader to join our team as an Account Operational Executive / Healthcare Operations Manager. In this role, you’ll lead a team of 10+ Patient Navigators across multiple sites in the Phoenix area, working closely with clinical partners to deliver high-quality patient experiences and operational excellence. This position is essential to scaling our impact — you’ll optimize workflows, mentor talent, and ensure seamless site execution while championing our mission of early detection and individualized care.

What You’ll Do

Lead & Manage Teams

• Directly manage a team of 10+ non-exempt Patient Navigators across multiple Phoenix-area sites
• Monitor team performance, provide feedback, and conduct regular evaluations
• Oversee attendance, approve time sheets, and manage time-off coordination
• Initiate disciplinary action and ensure team accountability as needed

Champion Patient Experience

• Act as a strong advocate for patients and your team, ensuring consistent, compassionate care
• Support Patient Navigators who guide patients through imaging and genetic testing journeys
• Serve as the operational link between frontline teams and leadership

Drive Operational Excellence

• Refine and maintain site workflows to support efficient patient flow and service delivery
• Partner closely with partner Site Managers to ensure seamless day-to-day operations
• Identify and resolve operational issues through data-driven decision-making and KPI analysis

Develop & Train Talent

• Train new hires and support ongoing team development in collaboration with the National Training Team
• Lead onboarding efforts for new team members and ensure readiness for new site launches
• Promote a culture of continuous learning and improvement

Collaborate Across Teams

• Serve as a key liaison between account management, training, and leadership teams
• Contribute to company-wide projects including new imaging center rollouts and staff transitions

What We’re Looking For

• 5+ years of healthcare operations or management experience
• Proven experience leading hourly/non-exempt teams in a healthcare setting
• Strong working knowledge of HIPAA regulations
• Excellent communication and organizational skills
• Ability to travel locally at least 50% of the time (Phoenix-based required)
• Proficiency with Microsoft Office Suite, especially Excel
• A flexible, hands-on approach with the ability to pivot as needed

Why Join HALO Dx?

• Competitive Compensation: $100,000–$115,000 annually
• Equity Options: Be part of a fast-growing, tech-forward healthcare company
• Comprehensive Benefits: Medical, dental, vision, 401(k), and more
• Make an Impact: Help transform lives through precision diagnostics and early detection
• Career Growth: Opportunity to scale with a nationwide healthcare innovator