ATALNT LLC Jobs

Account Manager

ATALNT LLC

Account Manager

Posted Yesterday

Be an Early Applicant

Remote

Hiring Remotely in USA

Senior level

Remote

Hiring Remotely in USA

Senior level

The Account Manager is responsible for managing and growing brokerage customer relationships, ensuring compliance, and executing freight operations effectively.

The summary above was generated by AI

This is a remote position.

Job Title: Account Manager, Brokerage

Employment Type: Full-Time

Location: Remote

Position Overview

A transportation and logistics brokerage is seeking an Account Manager to own and grow brokerage customer relationships. This role is responsible for managing accounts end to end, expanding service adoption, and ensuring consistent, high-quality freight execution. Success in this role comes from strong relationship ownership, disciplined execution, and proactive communication.

Key Responsibilities

Manage a portfolio of brokerage customers as the primary point of contact.

Build and maintain long-term customer relationships through consistent execution and communication.

Lead regular customer check-ins, lane reviews, and performance discussions.

Partner with operations and carrier teams to ensure loads are covered, tracked, and delivered.

Own service recovery and customer escalations including delays, exceptions, and performance issues.

Ensure compliance with customer SOPs, appointment requirements, and documentation standards.

Identify opportunities to expand volume, lanes, and services within existing accounts.

Support pricing discussions, proposals, and customized brokerage solutions.

Partner with sales leadership to expand accounts and support new business wins.

Track key performance indicators including on-time pickup and delivery, service exceptions, and margin.

Maintain accurate documentation in CRM and TMS systems.

Support QBRs and account planning initiatives.

What Success Looks Like

Accounts grow steadily through consistent service and proactive management.

Customers remain loyal with high satisfaction.

Service issues are resolved quickly and professionally.

Freight executes smoothly with reduced exceptions.

Requirements

5 plus years of experience in freight brokerage, logistics account management, or transportation sales.

Working knowledge of truckload, LTL, intermodal, and expedited freight.

Experience managing customer accounts and supporting daily freight execution.

Strong communication and negotiation skills.

Ability to remain composed under pressure and manage service escalations effectively.

Organized with strong follow-through and attention to detail.

Experience managing multi-account portfolios or high-volume customers.

Familiarity with TMS platforms and logistics reporting tools.

Exposure to cross-sell or upsell activities within brokerage environments.

Similar Jobs

ReversingLabs

Account Manager

2 Days Ago

Remote

United States

130K-140K Annually

Mid level

130K-140K Annually

Mid level

Information Technology • Software • Cybersecurity

As a Channel Account Manager at ReversingLabs, you'll manage strategic partner relationships, develop business plans, and drive revenue growth while collaborating with sales teams and marketing efforts.

Dandy

Account Manager

2 Days Ago

Remote

USA

Junior

Computer Vision • Healthtech • Information Technology • Logistics • Machine Learning • Software • Manufacturing

The Account Manager will support SMB dental practices by managing accounts, driving retention, product adoption, and ensuring high customer satisfaction through proactive engagement.

Top Skills: Crm Dashboards

RTB House

Account Manager

4 Days Ago

Remote

United States

93K-123K Annually

Mid level

93K-123K Annually

Mid level

AdTech • Artificial Intelligence • Big Data • Digital Media • eCommerce • Machine Learning • Marketing Tech

The Account Manager will manage client relationships, oversee ad campaigns, ensure client satisfaction, and drive account growth while providing detailed performance reports.

Top Skills: ExcelPowerPoint

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute