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As an Account Manager, you will manage strategic customer accounts focusing on renewals, expansion, and value-based selling while ensuring customer satisfaction and growth.
At Mattermost, we build the #1 collaborative workflow solution for defense, intelligence, security, and critical infrastructure organizations. Trusted by governments, financial institutions, and technology companies, our platform enables secure, efficient operations for the world’s most critical teams.
We’re dedicated to empowering organizations to operate with confidence, reducing risks, and accelerating productivity. Guided by our core values of Customer Obsession, Earn Trust, Self Awareness, Ownership and High Impact, we collaborate closely with our customers to deliver solutions that meet complex needs and drive success.
To learn more, visit www.mattermost.com
As an Account Manager at Mattermost, you will be responsible for driving Net Dollar Retention (NDR) by managing a portfolio of strategic customer accounts. This role is focused on renewals and expansion within existing accounts, with a strong emphasis on value-based selling, strategic account planning, and customer success alignment. In conjunction with your AE counterpart, you will serve as the primary commercial point of contact for your accounts, working cross-functionally with Technical Enablement and Success, Sales Engineering, and Product to ensure customer satisfaction and growth.
Responsibilities include
- Drive commercial relationship for a defined book of business, focusing on renewals and expansion opportunities – in tight coordination with AEs.
- Develop and execute strategic account plans that align with customer goals and Mattermost’s growth objectives.
- Drive value-based conversations with economic buyers and technical stakeholders to uncover new use cases and expansion paths.
- Collaborate with Technical Enablement teams to ensure successful onboarding, adoption, and support for your accounts – this includes TAM, Support or other post sales technical resource.
- Maintain accurate forecasting and pipeline management using Salesforce and Clari for retention and expansion
- Proactively identify risk in account related to renewal and bring company resources forward to resolve renewal risk to minimize churn and contraction.
- Identify opportunities for additional expansion (both cross-sell & up-sell) and collaborate with AEs to qualify and forecast
- Coordinate and participate in executive business reviews in conjunction with AEs, Region Leaders and Executive Team.
Required Background/Skill
- 5+ years of experience in account management, customer success, or enterprise sales, preferably in SaaS or open-source environments.
- Proven track of contributing to the growth and achievement of company NDR targets.
- Strong understanding of strategic selling methodologies (e.g., MEDDPPICC Challenger Sale).
- Excellent communication and relationship-building skills with technical and business stakeholders.
- Experience working with public sector or regulated industries is a plus but not necessary.
- For candidates residing in the U.S.: This role may require the ability to obtain and maintain a U.S. government security clearance in the future. As such, U.S. applicants must be U.S. citizens and eligible under applicable clearance requirements.
- Applicants must meet eligibility requirements for access to export-controlled information as defined by U.S. export control laws, including EAR and ITAR.
Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Salary Range
$165,000—$200,000 USD
Mattermost is an EEO Employer, we are a remote-first, open-source company.
We are continually working to expand our hiring in more countries and regions, ensuring compliance with local laws and regulations, which takes time.
Mattermost values your unique perspective—we welcome all applicants. We encourage individuals from all backgrounds to apply and are committed to assessing candidates based on their skills and qualifications. We do not tolerate discrimination against staff or applicants based on race, religion, national origin, age, disability, pregnancy status, veteran status, or other personal characteristics.
If you require accommodations during the interview process, please let us know—we’re happy to assist.
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