Account Manager

About Brilliant

We are a female-founded, bootstrapped and profitable company on a mission to provide the best corporate gifting experience in the world! From the curation and production of memorable branded merchandise to the distribution of custom products, our team works together to bring brands to life. Think: newsworthy press kits, welcome gifts for new hires, merch sets to promote a product launch, or simply giveaways that people love.

We help companies create personalized experiences—campaigns, new-hire kits, storefronts, event swag—through a unified tech platform, global fulfillment (180+ countries, 6 warehouses), and hands-on creative collaboration brilliantmade.com.

Why This Role Matters

The Account Manager is a relationship-builder at heart — someone who knows how to connect with clients, understand their goals, and help bring thoughtful gifting ideas to life. This role blends sales instincts, creative thinking, and great client service to make sure every project starts off strong and stays on track.

Account Managers don’t manage the day-to-day project execution — instead, they guide the early stages, making sure the client’s needs are clear, the right teams are looped in, and everyone’s set up to do great work. They’re the go-to person for clients and internal teams alike, keeping communication smooth and spotting opportunities to grow the partnership.

• Proactively develops creative solutions
• Cultivates client relationships with regular touch points
• Leads client projects from initial concept to approval and final revenue using a consultative sales approach and proven relationship-building strategies
• Manages escalations with urgency and empathy to maintain client trust and satisfaction
• Serve as the primary point of contact and act as a the primary liaison between internal stakeholders– effectively communicating and balancing resources
• Demonstrates expertise in pitching, selling, and guiding the implementation process
• Acts as a liaison to Sales and Brilliant functional teams as appropriate
• Sets up projects for successful execution
• Consistently meets and exceeds revenue and/or margin goals

🤝 Client Management

• With Account Director support, manages a wide variety of clients and is able to effectively adapt and prioritize various clients needs
• Produces consistent, creative direction to the creative team to execute Lookbooks and programming briefs
• Consistently builds trusting client relationships which leads to client referrals (internally and/or externally)
• Ability to land and expand a client, resulting in client revenue growth
• Eager for new client opportunities
• Demonstrates good judgment in navigating exceptions, both on-the-fly and when given time to explore options

• 3+ years of full-time experience in customer success, client services, sales or account management
• People-person with lots of empathy, enjoys cultivating relationships with clients
• Strong customer service mentality + positive attitude
• Detail oriented, fast-paced, and organized with strong follow-through abilities
• Ability to manage multiple priorities, stakeholders, and timelines
• Excellent written and verbal communication skills. Ability to adapt to appropriate communication channel based on audience and message
• Tech savvy - working experience with platforms like Salesforce, Slack, Google Suite, ticketing system like Front is a plus
• A mindset of ownership and continuous improvement
• Comfortable and confident in a variety of client-facing scenarios
• Comfortable owning a revenue goals and managing a book of business with growth expectations
• Understands how to identify upsell opportunities and convert them into revenue
• Proactive in spotting churn risks and developing strategies to retain and grow client accounts

$65 - $75k base with 10% incentive based compensation

Our Recruitment Process

If you're someone who thrives on the blend of technical problem-solving with creativity and client-satisfaction driven outcomes—let’s talk. Successful candidates for this role can expect:

• Video Recording Submission (we’ll set this up for you in our ATS platform)
• 30 min. Screen with the People team
• Hiring Exercise
• Hiring Manager Call 
• Cross Functional Partner Interview 
• Reference Check & Offer

Why Join Brilliant

Impact at scale: Power automations that drive thousands of personalized gifting experiences annually

Cutting-edge tech stack: Blend APIs, front-end systems, fulfillment workflows, and automation tools

Hands-on collaboration: Work with sales, product, success, and fulfillment teams in a dynamic environment

Global footprint: Support clients across 180+ countries and touch the full giftee journey

Growth & innovation: Contribute to developing new platform capabilities and workflow possibilities