The Account Manager will maintain client relationships, identify upselling opportunities, coordinate marketing with sales, and manage contract negotiations while ensuring client satisfaction.
About Can/Am Technologies
At Can/Am, we have been creating great software that empowers our clients to provide outstanding service to their customers for over 15 years. Our Teller cashiering software is an industry-leading solution that automates and streamlines cash handling and financial management practices for County, and City governments. Can/Am serves clients across North America, with staff operating in the following locations: Edmonton Alberta and Denver Colorado.
We've built an engaged team of hard-working and collaborative people in our U.S. and Canadian locations. Successful Can/Am team members model these values:
Position Summary
Can/Am is looking for a dedicated and thorough Account Manager to provide our existing clients with the fabulous experience they have come to know and appreciate from Can/Am.
Can/Am is a fast-growing company providing amazing service to Local governments through our product and services. You will be a key player in maintaining our 100% retention and referral ratings with our clients working alongside a committed group of professionals.
Qualifications
The candidate should be a fast learner with an aptitude for understanding and establishing rapport with clients.
What you will receive
If you are qualified for this position and have a passion for providing excellent service to clients, we would love to hear from you!
EOE Statement
Can/Am is an Equal Opportunity Employer that does not discriminate on the basis of age, race, sex, religion, national origin, disability, or any other non-merit factor protected by applicable federal, state, and local laws.
Can/Am is committed to working with and providing reasonable accommodation for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please contact [email protected] and let us know the nature of your request and your contact information.
At Can/Am, we have been creating great software that empowers our clients to provide outstanding service to their customers for over 15 years. Our Teller cashiering software is an industry-leading solution that automates and streamlines cash handling and financial management practices for County, and City governments. Can/Am serves clients across North America, with staff operating in the following locations: Edmonton Alberta and Denver Colorado.
We've built an engaged team of hard-working and collaborative people in our U.S. and Canadian locations. Successful Can/Am team members model these values:
- Pursue thoughtful understanding | approaching every situation and person with compassion, seeking to gain insight at a deeper level
- Challenge reality | honestly aspiring to improve with forward-focused ambition
- Engage growth together | cultivating a dynamic environment with opportunities to learn, have fun, and realize full potential
- Spark | igniting joyful experiences and innovative solutions with passion and energy
- Pay it forward | creating lasting value by investing generously in our people, platforms and community
Position Summary
Can/Am is looking for a dedicated and thorough Account Manager to provide our existing clients with the fabulous experience they have come to know and appreciate from Can/Am.
Can/Am is a fast-growing company providing amazing service to Local governments through our product and services. You will be a key player in maintaining our 100% retention and referral ratings with our clients working alongside a committed group of professionals.
Qualifications
The candidate should be a fast learner with an aptitude for understanding and establishing rapport with clients.
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Proven experience in account management, sales, client services, or related role(s).
- Excellent verbal and written communication skills; strong interpersonal skills; highly engaging, empathetic, and relational.
- Ability to identify opportunities for upselling and cross-selling; effective negotiation skills.
- Analytical thinking to identify and resolve client issues; decision-making skills.
- Systemic thinking and ability to understand and derive solutions for and alongside clients.
- Strong organizational and multitasking abilities; time management skills.
- Proficiency in CRM software; familiarity with Microsoft Office Suite.
- Ability to understand and address client needs; flexibility to adapt to changing conditions.
- Commitment to ongoing professional development and training; staying updated on industry trends.
- SaaS solution experience (preferred)
- 30% of travel is required.
- Build and maintain strong, long-lasting client relationships through regular proactive communication with Can/Am’s client base.
- Identify opportunities for upselling and cross-selling to drive revenue growth, while ensuring right-fit solutions.
- Coordinate marketing activity with sales and perform product demonstrations.
- Act as the main point of contact for clients, addressing their needs and resolving issues promptly.
- Coordinate with internal teams to ensure timely and successful delivery of solutions.
- Prepare regular reports on account status, including client feedback, project progress, and sales metrics.
- Stay updated on industry trends and competitors to provide clients with relevant insights and recommendations.
- Negotiate/renew contracts and agreements to grow profitability and ensure client satisfaction.
- Receive high client satisfaction scores (CSAT) and positive feedback, administering and tabulating regular Client Satisfaction surveys.
- Efficient resolution of client issues with minimal delays.
- Timely delivery of Quotations/SOWs/Change Orders and solutions according to client needs.
What you will receive
- A challenging, fulfilling career with co-workers who interact within the framework of our values as a small, vibrant team
- A competitive pay scale (Starting at $105,000 annually)
- Generous benefits
- The opportunity to make a real difference in the lives of our clients
If you are qualified for this position and have a passion for providing excellent service to clients, we would love to hear from you!
EOE Statement
Can/Am is an Equal Opportunity Employer that does not discriminate on the basis of age, race, sex, religion, national origin, disability, or any other non-merit factor protected by applicable federal, state, and local laws.
Can/Am is committed to working with and providing reasonable accommodation for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please contact [email protected] and let us know the nature of your request and your contact information.
Top Skills
Crm Software
Microsoft Office Suite
Saas Solutions
Can/Am Technologies, Inc. Lakewood, Colorado, USA Office
1726 Cole Blvd, , Unit 210, Lakewood, Colorado, United States, 80401
Similar Jobs
eCommerce • Mobile • Payments
The Account Manager will manage client relationships, ensure smooth campaign execution, monitor performance, prepare reports, and support revenue growth through coordination and upsell opportunities.
Top Skills:
ExcelGoogle SuiteLooker
Healthtech • Other • Productivity • Software • Automation
The Account Manager will drive expansion revenue by identifying and closing upsell and cross-sell opportunities within existing customer accounts and collaborate with various teams to support these efforts.
Top Skills:
SaaSSalesforce
Fintech • Kids + Family • Payments • Software
The SMB Account Manager will manage relationships with small childcare organizations, ensuring customer satisfaction, helping with software installation, and achieving sales goals.
Top Skills:
Microsoft Office SuiteProcare SoftwareSalesforce
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
