Account Manager

Job Category

Modernize Home Services is seeking a strategic and confident Account Manager to support our fastest-growing market team. This high-impact role requires building strong relationships with top industry influencers and C-level executives, consulting on digital marketing and lead generation strategies, and delivering data-driven insights to maximize client ROI. You’ll partner cross-functionally to optimize services for a select portfolio, providing expert guidance and reporting to drive measurable outcomes. 

We're looking for someone who thrives in a dynamic, collaborative environment and is passionate about growth, innovation, and customer success. This is a great opportunity to help shape the future of account management at Modernize.  

Responsibilities

Program management and optimization. 

• Partner with our clients to gain a deep understanding of their objectives, approach, results and challenges.
• Create strategic account plans to attain client satisfaction, retention and maximize life-time value of the partnership.
• Meet with customers from Directors to C-level executives to present consultative solutions to gain client commitment and campaign optimization.
• Network with our account base and provide key recommendations, testimonials, and case studies to internal/external stakeholders.
• Partner with marketing, sales, product and engineering to see that the customer receives the highest standards of service from all parts of the organization. 

Solutions consultant and business results owner. 

• Demonstrate a mastery of our solutions and the operational processes used for delivery
• Develop strategic plans to maximize opportunities while ensuring customer loyalty through consistent delivery excellence.  
• Positively challenge conventional thinking to find new and innovative ways to improve program success.
• Spearhead the development of compelling proposals and drive strategic sales opportunities, leveraging a keen understanding of client needs and market dynamics to position our solutions as indispensable assets for our clientele.
• Intelligently relate business decisions back to the impact on our company’s bottom-line.
• Drive client education initiatives by staying abreast of industry trends, best practices, and emerging opportunities.
• Proactively share insights with clients to enhance their understanding of market dynamics and empower them to make informed decisions.
• Position yourself as a trusted advisor by delivering engaging educational content tailored to clients' specific needs and challenges 

Identify trends and proactively assess data. 

• Mine and analyze data for insight to identify risk factors and ways to optimize performance.
• Accurately forecast and track key account metrics. Prepare and deliver account performance reports on an ongoing basis. 

Team player and culture fit. 

• Integrate with the Account Management team and the Modernize organization at large.
• Embrace our core values work positively across all departments. 

Requirements

• 5 years of consultative account management experience with mid-market and/or enterprise-level customers. 
• Strong data analysis and analytical skills with experience using a business intelligence suite such as Tableau or QlikView strongly preferred. 
• Strong Excel and Salesforce skills. 
• Bachelor's degree in business. 
• Experience in lead generation / digital demand generation marketing a strong plus. 
• Experience with big box stores in the home improvement industry (ie: windows, HVAC, solar and roofing) is a plus 
• Start up experience highly preferred 
• Tactical sales background preferred 

We are looking for a candidate who is eager to learn and grow, can adapt to new challenges, and possesses the soft skills necessary to hit the ground running with minimal oversight. If you are passionate about delivering excellence and driving success in a dynamic environment, we want to hear from you.