Account Manager

Company Overview:

Privately owned and operated, Digible was founded in 2017 with a mission to bring sophisticated digital marketing solutions to the multifamily industry. We offer a comprehensive suite of digital services as well as a predictive analytics platform, Fiona, that is the first of its kind. 

At Digible, Inc. we love to celebrate our diverse group of hardworking employees – and it shows. We pride ourselves on our collaborative, transparent, and authentic culture. These values are pervasive throughout every step of a Digible employee's journey. Starting with our interviews and continuing through our weekly All Hands Transparency Round-up, values are at the heart of working at Digible.

We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply. Come join us and find out what the best work of your career could look like here at Digible.

Digible Core Values:

• Authenticity - The commitment to be steadfast and genuine with our actions and communication toward everyone we touch.
• Curiosity - The belief that a deep and fundamental curiosity (the "why") in our work is vital to company innovation and evolution.
• Focus - The collective will to remain completely devoted and ultimately accountable to our deliverables.
• Humility - The recognition and daily practice that "we" is always greater than "I".
• Happiness - The decision to prioritize passion and love for what we do above everything else.

The Role:

Digible, Inc. is looking for an Account Manager to join our team!

Our Client Services department is responsible for cultivating extraordinary relationships with Digible’s agency and tech clients, making strategic recommendations that demonstrate a deep understanding of client goals, and ensuring digital campaigns and products are meeting or exceeding expectations. 

An Account Manager joining this team will be directly responsible for managing 100-120 accounts as the main point of contact and owner of the relationship. They will provide strategic digital marketing insight and recommendations, and work cross departmentally to push department and company initiatives forward. The Account Manager will oversee all digital aspects of their client’s campaigns including performance and reporting for Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Review Management, Email, Native, Spotify and more. The Account Manager will also act as a product expert for Digible’s tech platform, Fiona. The Account Manager has in-depth digital knowledge, extraordinary communication skills and can implement key time-management skills in high-demand settings

You’ll love this job if you:

• Love talking to clients, building relationships and finding ways to proactively provide value 
• Are a digital marketing whiz who keeps up with ever changing digital trends
• Have a knack for simplifying complicated digital data stories into a easy to understand narrative that non-industry experts can digest
• Enjoy data analysis and diving into the weeds when you need to
• Love knocking out emails and are fast to respond
• Are a highly organized individual and pride yourself on keeping track of small details
• Are a team player and naturally think “we” instead of “I”
• Are not afraid to give valuable constructive feedback
• Are passionate about the customer experience and improving department efficiency 
• Have an insatiable appetite for learning and self-improvement and are striving to be the best version of yourself

What you’ll do:

• Manage all aspects of client relationships with 4-8 corporate client contacts and 100-120 different accounts maintaining a response time under 10 hours and a monthly retention rate of 96%+
• Provide monthly reporting and analysis by the 6th business day of the following month, mid month check-ins around the 15th and present key findings on monthly client calls
• Oversee all digital aspects of campaigns including performance and reporting for Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Review Management, Email, Native, and Spotify
• Develop and maintain full understanding of marketing, products/services and digital strategy for assigned clients
• Keep track of small and large details and delegate/work closely with other account managers and account coordinators on the account
• Proactively monitor campaign performance and make recommendations. Work closely with our operations teams to optimize campaigns for best ROI
• Lead demos and set up calls to onboard and oversee success of clients on our SAAS platform, Fiona
• Support client adoption of Fiona products, work closely with development team to report and fix and bugs, and make recommendations to UI based on client feedback
• Work selflessly with other departments to provide the best client experiences

How success will be measured:

• Client satisfaction
• Client retention rates
• Email response times
• Strategic business reviews

You should have:

• 1+ Years in a Client Facing Role
• 1+ Years of Digital Marketing Experience (paid search, paid social, display, geofencing)
• Experience Working in a Fast Paced Agency Environment
• Multifamily/Senior Living/Student Housing Experience is a Plus
• You should have superb communication skills, the ability to learn quickly, a growth mindset, and the ability to speak, act and encourage others in a way that aligns with your personal values.

Pay, perks, and more:

• Salary Range: $66,000 - $80,000
• 4-Day Work Week (32 Hour Work Week)
• WFA (Work From Anywhere) OR 1 Day / Week Remote
• Profit Sharing Bonus
• We offer 3 weeks of PTO as well as Sick leave, and Bereavement
• We offer 11 paid holidays
• 401(k) + Match
• 75% employer paid health benefits (Medical, Dental, and Vision)
• We offer $75/ month reimbursement for Physical Wellness
• We offer $75/ month reimbursement for Mental Wellness
• $1000/year travel fund for employees who have been with Digible 3+ years
• Dog-Friendly Office
• Paid Parental Leave
• Monthly Social Events
• Weekly Lunches and Snacks for in-office employees

HEADS UP! We believe in transparency throughout our hiring process. To help us ensure a great fit, we'll ask you to share a few professional references during the hiring process who can speak to your experience and skills. We’ll also ask how you think your references will respond to our questions about your experience and skills, and then we'll close the loop by following up directly with your references to confirm the details. It’s all part of our commitment to open, honest communication and our core values: Focus, Authenticity, Humility, Curiosity, and Happiness.