Account Manager

We are seeking a Account Manager to serve as a primary point of contact for orthopedic practices and patients utilizing Kinomatic’s presurgical planning solutions. This role delivers an exceptional, high-touch experience by reinforcing the surgeon’s recommendation, educating patients on their available options, guiding them through the decision-making process, and helping them understand the value of investing in Kinomatic’s advanced technology. The Account Manager also coordinates patient-related workflows and ensures practices receive responsive, accurate, and proactive support. 

The ideal candidate is passionate about excellence and understands what it means to provide concierge-level service in a fast-paced healthcare technology environment. This individual excels at patient education, consultative sales, relationship building, and anticipating patient needs, while confidently communicating the value of an elective technology that requires an investment beyond what is covered by insurance. They are skilled at listening to patient goals and concerns, answering questions, navigating objections, and helping patients make informed decisions that are right for them. 

Through strong relationship management, attention to detail, empathetic consultative selling, and a commitment to service excellence, this role helps strengthen partnerships, support patient conversion and account growth, improve operational efficiency, and support Kinomatic’s mission to improve surgical outcomes through innovative technology. 

Responsibilities   

• Build and maintain strong relationships with patients, surgeons, orthopedic practices, office managers, and clinical staff across assigned accounts. 

• Serve as a high-touch point of contact for patients and orthopedic practices, providing responsive, proactive, and solution-oriented support. 

• Educate patients on Kinomatic’s surgical planning technology, benefits, and associated investment, helping them understand the value of choosing advanced technology beyond their standard insurance-covered options. 

• Conduct empathetic, consultative conversations with patients to understand their needs, answer questions, address concerns, and guide them toward an informed decision. 

• Support the onboarding of new orthopedic practices and educate practice staff on Kinomatic’s surgical planning processes. 

• Coordinate between Kinomatic, orthopedic practices, and patients throughout the surgical planning process to ensure a seamless experience. 

• Support patient navigation by scheduling CT scans, tracking patient progress, and ensuring surgical plans are finalized prior to surgery. 

• Ensure patient documentation, including consent forms, are completed, signed, and accurately entered into Salesforce CRM. 

• Partner with practice staff to ensure accurate and timely lead submission, surgical date reconciliation, Salesforce CRM updates, and account reporting. 

• Identify opportunities to improve patient engagement, education, conversion, and overall account performance. 

• Work cross-functionally with clinical, product, and engineering teams to enhance the patient, surgeon, and practice experience. 

• Identify and share patient, surgeon, and practice insights to support account growth, marketing initiatives, and customer success storytelling. 

Education 

Bachelor's degree in Business, Marketing, Communications, Healthcare Administration, or related field preferred. 

Relevant experience supporting physician practices, consulting with patients, selling healthcare services, coordinating patient workflows, managing healthcare client relationships, or supporting clinical operations may substitute for formal education. 

Required Knowledge, Skills and Abilities 

• 3+ years of experience in consultative sales, client success, account management, sales support, care coordination, or relationship management, preferably within healthcare, medical technology, or a clinical practice environment. 

• Shown capacity to manage high-touch patient interactions, anticipate client needs, resolve complex issues, and deliver a premium service experience to patients, physicians, clinical teams, and practices. 

• Demonstrated ability to educate and guide customers through a consultative sales process, particularly when presenting elective or premium healthcare services that require an investment beyond standard insurance coverage. 

• Experience supporting account growth, lead development, client onboarding, and ongoing account engagement in partnership with sales, clinical, and operational teams. 

• Ability to analyze account activity, identify trends or service gaps, and recommend solutions that improve client experience, operational efficiency, and account performance. 

• Strong judgment, professionalism, and communication skills, with the ability to interact confidently with patients, surgeons, practice leaders, and internal stakeholders. 

• Exceptional listening, empathy, and objection-handling skills, with the ability to build trust and communicate the value of advanced healthcare technology without creating a transactional or high-pressure sales experience. 

• Proven ability to independently manage competing priorities, make sound decisions, and drive follow-through in a fast-paced, high-touch service environment. 

• Experience maintaining accurate client, patient, account, and workflow documentation in CRM or related systems; Salesforce experience preferred. 

• Ability to maintain a quiet, professional, and distraction-free workspace suitable for confidential phone calls and high-quality patient and provider interactions. 

• Occasional travel may be required to support clinical team needs, practice onboarding, and account relationship activities; travel is limited. 

Preferred Qualifications 

• Experience working in the Healthcare Services, Medtech or Medical Sales industries. 

• Bilingual proficiency in English and Spanish. 

• Experience working with Salesforce, Asana, EHR systems, or other workflow management platforms. 

Kinomatic is an AI- and VR-driven orthopedic surgery planning and aftercare company dedicated to optimizing outcomes for knee and hip joint replacement patients. As the only end-to-end pre- and post-surgical partner purpose-built around the recovery phase, Kinomatic combines service-enabled technology with a concierge patient experience that wraps around the surgeon's workflow, and is building the AI-native platform that will power the future of surgical planning. For more information, visit www.kinomatic.com.  

Kinomatic is an equal opportunity employer and considers applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.