Account Manager, Practice Success

Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

Role Overview

As a Silver Account Manager you will work as part of a team that is responsible for strategic account support, relationship management, and churn mitigation for a segment of Dandy’s customer base that requires less ongoing, 1:1 support.

What you’ll do

• Drive retention of customers that are assigned to the Silver customer segment

• Assist in building out the team-based Silver motion that delivers a best-in-class customer experience at scale

• Quickly build rapport and establish credibility with both doctor and non-doctor stakeholders at each practice you support

• Utilize a mix of data driven triggers and reporting to identify and act on opportunities to improve customer experience for accounts within the Silver segment, conducting outreach according to pre-defined SLAs

• Provide strategic account support on escalated issues related to the overall customer relationship

• Proactively manage customer health by triaging data-driven Salesforce cases and ensure that root cause issues are resolved for the customer

• Conduct strategic outreach to customers within the Silver segment as requested to drive ad hoc cross-sell or up-sell programs targeted at increasing retention and stickiness of select customers

• Perform with operational excellence with an eye towards attention to detail, speed, and efficiency

• Capture actionable voice of customer feedback and follow through on the feedback loops for the customer

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!