Account Manager, Medium

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Mid-Market, Medium Account Manager you will be in a position of key importance as we continue to grow and expand our client base. In this role, an Account Manager, Mid-Market is responsible for managing a portfolio of corporate clients; developing strategic relationships with those clients and growing the share of travel spend with Egencia. You will also need to show period-over-period revenue growth, long-term profitability & client retention.
What You'll Do:

• Optimize the Customer Engagement Process and reinforce the value of transacting with Amex GBT Egencia

• Ensuring that the total share of corporate travel spend remains and grows with Amex GBT Egencia

• Involvement during client implementation, launch and through the life of their partnership. Account Managers are the voice of the client, the advocate on product and service needs and must have an in-depth knowledge of Amex GBT and offerings

• Customize client travel plans, develop long-term relationships, and ensure high customer satisfaction and loyalty

• You will have a high bias for action, and a keen sense of attention to detail

What We're Looking For:

• Ideally 5+ years' experience in support of a B2B sales organization

• Account management and/or sales experience

• Experience working in a Corporate Travel sales organization a plus

• Strong communication skills, both oral and written, to concisely communicate key issues/results in a manner appropriate to the audience

• Ability to build and manage relationships

• Ability to work independently in a fast-paced work environment with time constraints

• Superb problem solving skills and can-do attitude

• Natural customer service & support approach to work

• Develop client portfolio, growth plan and transaction based forecasts

• Assist in sales, pre-sales and consulting services activities

• Ability to be flexible and work analytically in a problem-solving environment

• Ability to interpret information gathered and develop and present (orally and in writing) sound business conclusions

• Ability to effectively manage and ensure timely delivery for client based projects

• Strong qualitative and quantitative/ financial, customer service & account management skills

Location

The US national base salary range for this position is from 

The national range provided includes the base salary that GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is either eligible for a sales incentive plan based on specific sales' roles, or for a discretionary annual bonus, which rewards participants based on individual and/or company performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!