Account Manager - Investor Services

Trident Trust is a leading independent provider of corporate, trust and fund services to the financial services sector worldwide, employing over 1,100 staff across a global footprint that spans Africa, the Americas, Asia, the Caribbean, Europe and the Middle East. Client focused and service oriented, we only employ individuals who are professionally minded, committed and able to demonstrate good interpersonal skills.

The Role

The successful candidate will report to a Senior Account Manager / Head of Investor Services to deliver industry leading products and services to our mutual fund, trust, partnership, and private equity clients.

Key Responsibilities and Duties

– Provide an excellent customer experience by adhering to Trident’s established core values: responsiveness, attention to detail, personalized service, and reliability

– Be responsible for a designated portfolio of clients and ensure service is delivered with distinction to achieve a high level of client and investor satisfaction

– Provide coaching and feedback to assistant account managers and administrators, both locally and in other offices, to promote an environment of support and growth

– Process and/or review investor capital activity and KYC, in line with fund documents, our policies and to Cayman Islands standards

– Prepare and/or review investor reporting, adhoc schedules, etc. to meet the client need

– Partner with the Account Manager in accounting to deliver knowledgeable and quality service

– Prepare and/or review wire payments with our clients’ banking providers

– Liaise with internal and external auditors to provide comfort, evidence controls or respond to queries

– Maintain relevant, up-to-date knowledge, along with a clear understanding and application of applicable legislation, processes, and policies

– Be able to offer suggestions to improve procedures and enhance the overall customer experience

– As required, and with direction from leadership

– Review frequently and maintain working knowledge of the provisions of AML regulations, the organization’s IT policy and GDPR policies relevant to handling the essential functions stated in this job description

– Ensure job assignments are completed in a timely manner

– Perform any related duties as assigned by senior account manager or department head

Skills and Experience

– A minimum of 3 years’ experience

– Experience working with market leading software, including Paxus, Allvue, Geneva or QuickBooks

– Experience working with Private Equity, Hedge Fund Master-Feeder and Fund of Funds clients

– Ability to communicate clearly, both orally and in writing

– Ability to work to deadlines, independently and be organized

– Ability to maintain a professional, positive, and enthusiastic attitude when dealing with clients and colleagues

– Confidence working with technologies and data, including Microsoft Excel

– Readiness to respond positively to instructions and procedures

– Ability to multitask and prioritise assignments

– Good problem-solving skills

– Demonstration of teamwork and adherence to the organization’s rules

Compensation

Competitive compensation will be offered based on the successful candidate’s relevant experience and overall suitability for the position.

How to Apply

Applications should include a complete C.V. and will be treated in the strictest of confidence. Please clearly outline the skills and attributes you would bring to the role, your availability and salary expectations. Applications should be submitted by email to [email protected].