Account Manager I GSI

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams across the nation, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

The Account Manager – GSI will drive operational efficiency and client satisfaction by managing data and administrative processes for GSI Operations. You'll maintain strong relationships with distribution partners, oversee inforce plan administration, and support strategic initiatives with minimal supervision. Your work ensures accuracy in renewals, plan design updates, and key customer communications—all contributing to the success of a significant block of business.

• Oversee all aspects of inforce groups, including renewals and plan design changes (40%)
• Maintain and grow distribution partner relationships (30%)
• Ensure timely, high-quality administrative support and communication (30%)
• Ability to work with GSI policy administration processes, including renewals and plan design updates, is a requirement of the role.

Skills and Background You’ll Need

Must-Haves:

• Bachelor’s degree in business, marketing, finance, or related field
• Minimum 5 years of customer care or operational experience
• Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, data formatting/cleaning)
• Strong ability to interpret, analyze, and act on business and customer data

Preferred:

• Experience with Salesforce and other CRM tools
• Knowledge of group insurance or financial services industry
• Proven ability to work in a cross-functional, collaborative team environment

Key Behaviors of a Successful Candidate

• Analytical mindset with ability to translate data into insights and actions
• Excellent communication skills to clearly explain complex decisions and data
• Strong relationship-building skills with internal and external stakeholders

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

• A supportive, responsive management approach and opportunities for career growth and advancement 

• Paid parental leave and adoption/surrogacy assistance

• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

Salary Range:

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.