Account Manager I, Client Success

DISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the Globe since 1986 and more than 1,200+ Team members across more than 30 locations. When you join the DISA Team, you join an industry leader that more than 30% of fortune 500 companies use. With a rich history of IT innovation, we have more than 55,000 customers and complete more than 10 million orders each year. 

DISA is proud to be a “Top Workplaces” award winner across multiple locations in 2023. We offer competitive pay, a robust benefits package, and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events, and our internal learning and development team provides the resources for employees to engage in continuing education and training. 

Position Summary

As an Account Manager I, Client Success, you will support and manage a designated group of clients by helping maintain strong relationships, ensuring smooth delivery of services, and aligning our solutions with client needs. You will play a critical role in day-to-day account operations and client communication, with a focus on client satisfaction and retention.

Essential functions, responsibilities:

• Serve as a primary contact for assigned clients to address inquiries, resolve issues, and ensure quality service delivery.
• Develop a solid understanding of the client’s business needs, onboarding process, and how DISA supports their goals.
• Assist with the creation and maintenance of basic account plans and documentation for each client.
• Collaborate with internal teams to coordinate the execution of client projects and service delivery.
• Help track client usage, service performance, and support in identifying trends or concerns.
• Participate in regular client meetings to review service performance and discuss any areas of improvement.
• Support the preparation and delivery of client reports, including Quarterly Business Reviews.
• Ensure accurate documentation and tracking of client activities, communications, and follow-ups in our CRM.
• Assist with resolving escalated issues by coordinating with internal departments (billing, operations, customer service, etc.).
• Maintain an understanding of DISA’s services, pricing, and procedures to provide accurate information to clients.
• Continuously seek opportunities to improve client satisfaction and internal processes.
• Support the implementation of best practices as shared by senior account team members.
• Additional duties as assigned.

Key Skills and Experience:

• High School Diploma or GED required, Associates degree preferred, or equivalent work experience.
• 2-3 years of experience in Account Management, client services, or a related field; experience in HR services or background screening is preferred.
• Strong communication and interpersonal skills with the ability to build relationships across various levels of a client’s organization.
• Proactive and organized with a focus on follow-through and attention to detail.
• Comfortable working in a fast-paced environment and managing multiple tasks simultaneously.
• Proficient in Microsoft Office and CRM tools such as Salesforce.
• Willingness to work a flexible schedule and occasional travel as needed.
• Professional demeanor and commitment to providing excellent customer service

Work Schedule would be within the following hours of operation: Monday - Friday 8:00 am – 8:00 pm EST  

Physical Working Conditions: Physical Requirements:
• While performing the duties of this job the employee is regularly required to speak, hear, have close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Walk (occasionally), sit- up to 8hrs. a day, stand (occasionally), use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, able to lift-up to 15lbs.(occasionally).
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The pay range for this position is listed below. Your actual pay rate will vary based on: Geography, Skill-Set and applicable Local and State Pay Practices. Any questions, please contact our DISA Recruiting Team at [email protected].

Job Pay Range

EOE/M/F/Vet/Disability