Manage and grow strategic enterprise relationships with Higher Education and EdTech clients. Own consulting and technology delivery engagements, monitor account performance and client satisfaction, resolve escalations, and identify retention and expansion opportunities. Partner with Sales, Delivery, Product, and Technology teams; present performance reports and market insights; and advise leadership on industry trends and strategic recommendations.
Role Overview
We are seeking an experienced Account Manager to manage and grow strategic client relationships across Academian’s customer base. The Account Manager will serve as a key client-facing leader, responsible for managing enterprise relationships, overseeing consulting and technology service engagements, ensuring client satisfaction, and identifying opportunities for account growth and expansion.
The ideal candidate will have strong experience working with enterprise clients and will be comfortable engaging with senior stakeholders while partnering closely with Sales, Delivery, Product, and Technology teams.
This role requires a combination of strategic account management, client relationship management, consultative selling, technology services expertise, and delivery oversight.
Key Responsibilities
- Manage and grow relationships with Higher Education and EdTech clients.
- Serve as the primary point of contact for enterprise accounts and multi-stakeholder engagements.
- Own SOW-based consulting and technology delivery engagements from initiation through execution.
- Support the delivery of client-focused solutions and strategic initiatives.
- Monitor account performance, adoption metrics, and client satisfaction.
- Manage escalations, proactively resolve issues, and ensure service excellence.
- Identify opportunities for account growth, retention, and strategic partnerships.
- Provide industry insights on Higher Education, digital learning, workforce solutions, and EdTech trends.
- Prepare and present account performance reports, program metrics, learner impact data, and engagement insights.
- Monitor market developments and the competitive landscape.
- Provide market insights and recommendations to leadership.
Required Skills & Experience
- 8+ years of experience in Account Management, Client Success, Consulting Services, Technology Delivery, or related functions.
- Relevant experience working across diverse domains. Experience in EdTech, Higher Education, Learning Services, Workforce Solutions, or Digital Transformation environments will be an added advantage.
- Experience in consultative selling, solution sales, product sales, or professional/service consulting engagements.
- Strong stakeholder management and consultative engagement skills.
- Proven experience managing enterprise accounts and complex client engagements.
- Experience with learning technologies, Learning Management Systems (LMS), AI-enabled learning technologies, such as adaptive learning platforms, learning analytics, AI-powered content recommendation engines, generative AI-based learning assistants, and personalized learning solutions, as well as digital learning ecosystems.
Additional Information
- This is a fully remote position.
- Travel of up to 25% may be required based on client and business needs.
- Candidates must be authorized to work in the United States.
Education
- Bachelor’s degree in Technology, Business, Education, Marketing, Communications, or a related field.
Similar Jobs
Cloud • Information Technology • Security • Software • Cybersecurity
Architect, develop, and scale secure cloud-native software, microservices, REST/gRPC APIs, and distributed systems for security operations and exposure management. Lead end-to-end technical execution, mentor engineers, collaborate on high-performance interfaces, and monitor and optimize system health. The role requires expertise in Java, Spring, containers, cloud platforms, observability, software development lifecycle practices, and highly available infrastructure.
Top Skills:
AWSCi/CdCloud StorageDatadogDistributed SystemsDockerGCPGitGrafanaGrpcJavaKubernetesMessaging SystemsMicroservicesNosql DatabasesPrometheusRelational DatabasesRestSearch StoresSpring BootSpring CloudSpring Security
Aerospace • Artificial Intelligence • Cloud • Machine Learning • Software • Cybersecurity • Defense
Provides forecasting, financial analysis, annual operating plans, and performance reporting for aerospace businesses. Advises management on operational and strategic decisions, including productivity, cost reduction, working capital, labor planning, and capital investments. Leads monthly financial reviews, identifies performance improvement opportunities, develops corrective actions, and communicates forecast risks and opportunities to senior finance and business leaders.
Top Skills:
EssbaseSAPTableau
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Own India’s regional marketing strategy and pipeline target, partnering with sales and central marketing teams to drive demand, campaigns, events, ABM, partner initiatives, and localized content. Diagnose performance gaps, use market intelligence and campaign data to optimize investment, translate Atlassian’s AI and platform story for local audiences, and report regional performance. The role requires strategic ownership, cross-functional influence, AI fluency, and strong B2B SaaS marketing experience.
Top Skills:
Atlassian IntelligenceMarketoRovoSalesforce
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
