Account Manager, Government

$100,000 - $150,000 On Target Earnings
Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.
Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.
Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.
We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.
JOB DESCRIPTION
We are currently seeking a proven, proactive, and performance-driven Government Account Manager for our Government Accounts group, working daily with our government and large education provider customers. The Government Account Manager is responsible for the day-to-day management of all Government client deliverables for one or more accounts. They are responsible for maintaining a high level of client satisfaction by meeting all relationship, communication, project, and governance goals set by the client and Vertafore. The role demands leveraging working relationships across the Government customer's various teams and departments.
Core Requirements and Responsibilities:
Essential job functions include, but are not limited to the following:• Expand Vertafore's positive relationship with Vertafore's government customers by:
o Coordinating and managing the client governance plan and cadence
o Coordinating and managing the client communication plan and cadence
o Managing day-to-day sales and operational items as they arise by understanding the issue, creating accountability within Vertafore and the client, and driving the items to resolution across multiple teams and organizations
o Understanding and resolving account and billing concerns
o Coordination and management of the customer's multiple migrations, consolidations, custom software development, and other projects related to Vertafore's products and solutions within the assigned account(s)• Retain existing revenue through building and maintaining a high level of customer satisfaction• Expand Vertafore's footprint by selling Vertafore products and services into new and existing accounts
o Conduct discovery sessions, product demonstrations, and technical presentations tailored to specific client/prospect needs.
o Design and propose comprehensive technical solutions leveraging Sircon for States vast configurability, articulating clear value propositions.
o Address technical questions, concerns, and objections during the sales cycle.
o Contribute to RFPs/RFIs, SOWs, and technical documentation.• Establish collaborative relationships with the customer's directors, chiefs, deputies and Commissioners.• Expeditiously and effectively resolve customer concerns and strategic objectives• Engage with Vertafore senior leadership and internal teams to quickly resolve customer account items• Regularly perform against individual quarterly activity targets tied to specific relationship objectives• Deliver support and insight into the content of the Government Account Plans and Pursuits• Attend national conferences representing Vertafore and engaging with current and potential customers• Lead Vertafore's annual government user conference• Drive customer enablement by equipping state agency partners with tools, training, and best practices while continuously identifying and implementing process improvements that enhance efficiency and service outcomes.
o Develop, customize, and deliver engaging product training programs for new and existing customers, both virtually and in-person.
o Work with the Learning/Sales Enablement team to create comprehensive training materials, including user guides, video tutorials, FAQs, and knowledge base articles.
o Assess training effectiveness and continuously refine content and delivery methods based on feedback and product updates.
o Stay up-to-date with product features, industry trends, and best practices to ensure training content is current and relevant.
o Engage directly with current customers to understand their day-to-day workflows and operational challenges through job shadowing.
o Conduct formal process reviews to identify areas for efficiency gains, best practice adoption, and optimal utilization of our product.
o Provide proactive guidance and recommendations to customers based on observations and reviews, helping them maximize their investment.
o Collaborate with internal product and development teams to relay customer insights and advocate for features that enhance user experience and process flow.
o Develop and share tailored resources or training refreshers based on specific customer needs identified during shadowing and reviews.
o Other duties as assigned
Knowledge, Skills, and Abilities:• Proven track record of achieving goals and delivering on customer expectations and priorities• Demonstrated ability to follow sound business ethics when executing job responsibilities to build and maintain customer confidence• Excellent verbal, written, and interpersonal skills with an aptitude for building strong, meaningful c-level client relationships• Understanding of Salesforce.com and other key sales technologies used for Business Development, Opportunity creation, and activity tracking• Experience within a multi-dimensional operating environment is essential (i.e., not a mono-line, single-market environment).• Self-motivated and able to work independently
Qualifications• 5-10 years of related software sales and account management experience• Bachelor's degree preferred
Additional Requirements and Details:• Travel is required up to 30% of the time.• Ability to work remote with a stable internet connection on an as needed basis• Located and working from an office location (when required)• Occasional lifting and/or moving up to 10 pounds.• Frequent repetitive hand and arm movements required to operate a computer.• Specific vision abilities required by this job include close vision (working on a computer, etc.).• Frequent sitting and/or standing.
Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!
Vertafore is a drug free workplace and conducts preemployment drug and background screenings .
The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.
Vertafore is a Flexible First working environment which allows team members to work from home as often as you'd like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.
Why Vertafore is the place for you: *Canada Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• Medical, vision & dental plans
• Life, AD&D
• Short Term and Long Term Disability
• Pension Plan & Employer Match
• Maternity, Paternity and Parental Leave
• Employee and Family Assistance Program (EFAP)
• Education Assistance
• Additional programs - Employee Referral and Internal Recognition

Why Vertafore is the place for you: *US Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment.
• Medical, vision & dental plans
  • PPO & high-deductible options
• Health Savings Account & Flexible Spending Accounts Options:
  • Health Care FSA
  • Dental & Vision FSA
  • Dependent Care FSA
  • Commuter FSA
• Life, AD&D (Basic & Supplemental), and Disability
• 401(k) Retirement Savings Plain & Employer Match
• Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
• Parental Leave & Adoption Assistance
• Employee Assistance Program (EAP)
• Education & Legal Assistance
• Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
• Commuter Benefits (Denver)

The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.
We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.
We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected]
Just a note, this contact information is for accommodation requests only.