Manage relationships with large commercial and industrial clients, advising on energy procurement, electricity and natural gas markets, contract structures, pricing, risk, budgeting, and sustainability strategies. Coordinate internal experts, deliver market updates and recommendations, manage client priorities and timelines, resolve issues, support retention, and identify account-growth opportunities across deregulated energy markets.
As an Account Manager at 5, you will serve as a trusted partner and primary point of contact for large commercial and industrial clients. You will lead and coordinate the development, evaluation, and implementation of energy procurement and sustainability strategies, partnering with internal subject matter experts as needed.
This role requires meaningful experience supporting commercial or industrial clients in deregulated energy markets. Experience in PJM and ERCOT is especially valuable based on our client portfolio, but we welcome candidates with strong experience in other markets.
The right person enjoys building strong client relationships, navigating complex energy challenges, and keeping multiple projects moving in a fast-paced environment. You should be comfortable taking ownership, asking thoughtful questions, and translating complicated energy information into clear recommendations for clients.
What you'll be doing:
- Serve as the primary point of contact for a portfolio of large commercial and industrial clients.
- Build trusted, long-term client relationships by understanding each client’s business, energy needs, goals, and challenges.
- Independently develop and present energy procurement and management strategies, bringing in internal subject matter experts when needed.
- Advise clients on electricity and natural gas procurement, market conditions, pricing structures, contract options, risk, budgeting, and other energy-related decisions.
- Provide market updates and strategic recommendations for clients operating across multiple deregulated energy markets.
- Coordinate with internal teams to evaluate client needs, analyze market opportunities, prepare recommendations, and implement approved strategies.
- Manage multiple client priorities, contract timelines, deliverables, and follow-up activities.
- Identify and resolve client issues by engaging the right internal resources and maintaining clear communication through resolution.
- Introduce clients to additional services and solutions that may support their energy, sustainability, financial, or operational goals.
- Identify opportunities to expand existing client relationships and support client retention.
- Ensure clients consistently receive a responsive, thoughtful, and high-quality experience.
What you'll bring:
- At least three years of experience in the commercial energy industry, including retail electricity, natural gas procurement, energy consulting, sustainability, demand response, solar, or a related area.
- Hands-on experience supporting commercial or industrial clients in one or more deregulated energy markets is required.
- Experience in PJM and/or ERCOT is strongly preferred.
- Previous experience in an energy-focused Account Manager, Customer Success Manager, Client Services, Energy Consultant, or similar client-facing role.
- Working knowledge of deregulated energy markets, procurement strategies, energy contracts, market pricing, and client decision-making.
- Proven ability to manage multiple clients, priorities, projects, and deadlines.
- Strong presentation skills and the ability to explain complex energy information clearly.
- Strong problem-solving skills and the ability to remain calm and responsive when client issues arise.
- Experience collaborating across pricing, analytics, operations, sustainability, legal, or other internal teams.
- Ability to identify opportunities for account growth while keeping the client’s needs and goals at the center of the relationship.
- Excellent written and verbal communication skills.
- High levels of ownership, curiosity, integrity, teamwork, and follow-through.
- BA/BS degree required; an advanced degree is a plus.
- B2B sales or business development experience is a plus.
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Values
Communicate Openly and Honestly - We foster a culture where everyone, from intern to CEO, can speak openly. Clear communication builds trust, drives better decisions, and keeps us grounded.
Define Excellence - Excellence means constantly pushing to be better, to lead, and to set the bar for others. We don’t settle. We evolve, improve, and shape the future of our field with every decision we make.
Do the Right thing - Integrity is why 5 was founded. We hold ourselves to the highest ethical standards, with zero tolerance for less. Our reputation is our brand, and we’re relentless in protecting it, without compromise.
Have Fun – Fun means finding joy in learning, tackling challenges, and pushing past our comfort zones. It’s the satisfaction that comes from doing hard things with great people and not taking ourselves too seriously along the way.
Make an Impact - We started 5 because people deserve better. It’s what drives us each day, to make a difference for a colleague, client, or our community. This value reminds us that our work should always make life better for someone.
Why 5?
As our name suggests, 5 isn't like other places to work. Our goal has been to build a culture where we compete against what is possible. To do this, we’ve assembled a team of smart, fun, passionate, and hard working people. At 5, we have engineers, commodity traders, sustainability experts, coders, energy analysts, business development professionals, financial professionals on the team... And we are always looking for more stunning colleagues. If you want to make a difference in your career and for other people, we should talk.
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