Account Manager, Client Success

The big picture: Axios is a media company dedicated to providing trustworthy, award-winning news content in an audience-first format. We are hiring a Client Success Account Manager to support our advertising team!

Why it matters: In this role, you will join the Client Success team, leading post-sale account management for new and existing growth accounts, delivering best-in-class, turnkey client experiences from kickoff to wrap. This role requires a competent level of expertise, including the ability to apply skills independently in common situations, understand the broader business context, and contribute effectively with occasional support. A revenue mindset is key, as you will help drive client retention, identify growth opportunities, and support media planning efforts to maximize long-term value for both the client and Axios. 

Go deeper: This role will serve as a trusted partner to many clients who are new to Axios, ensuring they feel confident and supported from day one. The ideal candidate will have the ability to quickly learn and articulate how Axios’ products work, guiding clients and agency partners through each stage of the post-sale process. They will work closely with stakeholders, providing clear communication, proactive solutions, and a high-touch service experience every step of the way.

Working closely with multiple cross-functional teams (Client Partnerships, Smart Brevity Studio, Events, Brand Journalism, and Ad Operations), you will develop and execute a wide range of campaigns across the Axios product suite. You’ll also work with your Client Partnerships colleagues to support media planning, proposals, and renewal activities. 

Worthy of your time: Ideal candidates will possess a growth mindset with a drive to learn, embody an entrepreneurial spirit, and have a passion for the Axios mission. They will also be a team player who operates with integrity, practices radical candor, and fosters a culture of collaboration, kindness, and support for colleagues.

This person should have 1+ years of digital campaign planning and execution experience in a publisher or agency environment and at least 2 - 4 years of work experience, while demonstrating the following attributes:

Campaign Management/Customer Service 

• Agile and adaptable in managing multiple campaigns simultaneously while meeting all deadlines and exceeding client expectations.
• Responsible for building media strategies that support client objectives and campaign goals.
• Develops a strong understanding of Axios products and effectively positions them to meet client objectives
• Manages all post-sale campaign elements, including ownership across kick-off calls, production, launch and reporting.
• Monitors campaign performance and delivery to ensure campaigns are on track to meet client and revenue goals.
• History of building and maintaining strong relationships and orchestrating effective communication across a myriad of internal and external stakeholders.
• Demonstrates an understanding of client business goals and industry context to inform campaign strategy and recommendations
• Proactively identifies opportunities for account growth, renewal & upsell.
• Outstanding communication, organization, and project management skills with obsessive attention to detail.
• Takes pride in delivering exceptional customer service.

Strategic Thinking/Problem-Solving

• Ability to develop and implement long-term strategies aligned with team and company goals.
• Capacity to analyze complex situations and foresee potential challenges and opportunities.
• Proficient in identifying problems and formulating effective solutions independently.
• Confident in pulling reporting and using analytics to make data-driven campaign optimization recommendations.

Overarching Skills

• Growth mindset and enjoys working in a fast-paced, collaborative environment. 
• Demonstrated ability to work independently, prioritize tasks, and manage time effectively.
• Initiative to take on responsibilities and drive projects forward with minimal supervision.
• Flexibility to pivot client marketing strategies in response to changing market conditions or organizational needs.
• Willingness to embrace new ideas and approaches to enhance efficiency.
• Proficiency in Google Office Suite (Slides, Sheets, Docs).
• Prior professional experience in account management, customer support, media planning, digital marketing, ad operations, or business development is a plus.

Starting salary for this role is in the range of $75,000- $85,000 and is dependent on numerous factors, including but not limited to location, work experience, and skills. This range does not include other compensation benefits.

Axios is committed to embracing artificial intelligence as a core part of how we work. All team members are expected to actively develop AI literacy and use AI tools to enhance their productivity, creativity, and efficiency. We invest in ongoing learning to ensure every employee is equipped to responsibly and effectively integrate AI into their daily workflows.

What Axios brings to the table besides salary:

• 401(k) with employer match
• Robust PPO and High Deductible health insurance options on the Blue Cross Blue Shield network
• Employer Health Savings Account (HSA) contribution for the high deductible health plan option
• Dental and vision coverage
• Primary caregiver 12-week paid leave
• Birth-givers will have an additional 6-8 weeks depending on type of delivery, for a total of 18-20 weeks continuous leave
• Generous vacation policy, plus holidays
• One mental health day per quarter
• Annual learning and development stipend
• $100 monthly work-from-home stipend
• Tele-mental health services through Headspace
• OneMedical membership, including tele-health services
• Personal health advocacy resources through HealthAdvocate
• Inclusive fertility, hormonal health and family forming benefits through Carrot Fertility
• Access to the Axios “Family Fund”, which was created to allow employees to request financial support when facing financial hardship or emergencies
• Increased work flexibility for parents and caretakers
• Virtual company-sponsored social events
• A strong and positive work environment
• A commitment to an open, inclusive, and diverse work culture

Equal Opportunity Employer Statement

Axios is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, age, gender identity, gender expression, veteran status, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Axios makes hiring decisions based solely on qualifications, merit, and business needs at the time.