Account Manager, Client Activation (Omnichannel)

Duties/Responsibilities:

• Demonstrate a growing understanding of client needs and handle more complex client interactions with minimal supervision.
• Communicate effectively with mid-level stakeholders, ensuring clarity in communications while addressing most client queries confidently.
• Escalate potential issues or client churn to leadership as necessary, while being able to handle SMB client escalations without needing to escalate to senior management.
• Manage 18-25 accounts or oversee $175,000 - $250,000 in Monthly Recurring Revenue (MRR).
• Extract and interpret standard reports, providing insights into client performance and understanding basic trends.
• Assist in setting up and incorporating Multi-Touch Attribution tools such as Northbeam or Triple Whale into marketing campaigns, articulating the value of these tools to SMB clients.
• Support the execution of omnichannel strategies, ensuring accurate delivery across channels with limited oversight.
• Develop and execute workflows independently, optimizing processes to improve efficiency and outcomes.
• Lead small initiatives or projects within the team, demonstrating growing confidence in leadership and decision-making abilities.
• Participate in agency growth initiatives, contributing to the development of new business opportunities and expanding current client engagements.
• Troubleshoot common technical issues and manage escalations with accurate documentation and minimal supervision.
• Take initiative in identifying opportunities for process improvements and proposing creative solutions.
• Manage client relationships, proactively addressing concerns to minimize churn risks.
• Independently review contract language for routine agreements, identifying and addressing potential issues with guidance from leadership.

Key Performance Indicators (KPIs):

• Maintain a monthly client churn rate of less than 5%.
• Ensure 100% accuracy in client health reporting.

Required Skills/Abilities:

• Growing understanding of client needs and the ability to handle more complex interactions.
• Strong communication skills, especially with mid-level stakeholders.
• Ability to manage multiple accounts or projects independently.
• Proficiency in digital marketing tools, data interpretation, and reporting.
• Strong organizational skills to manage workflows and ensure timely task completion.
• Sales understanding and ability to contribute to growth initiatives and client expansion efforts.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to travel occasionally to meet clients if required.

What does the hiring process entail?

• Stage 1 (Recruiter Screen) - After you submit your application, our talent recruitment team will review and reach out to candidates. During this 30-minute phone call, we’ll discuss your career journey and professional motivators while sharing about GR0 overall and the opportunity.
• Stage 2 (Hiring Manager + Team Interview) - You’ll dive into your campaign strategy experience, walk us through past performance marketing wins, cross-channel collaboration, and share how your analytical approach drives results. We’ll also chat about the team’s current goals and KPIs, giving you a clear picture of the role and what success looks like here.
• Stage 3 (Co-Founders Connect) - The last conversation of the interview process is always a chance for you to connect with our CEO and Co-Founder, Kevin Miller, and our Co-Founder and President, Jon Zacharias.
• Stage 4 (Offer) - If a #GR0mance has brewed, we will make you a competitive offer and hope you’ll accept!

What's in it for you?

• Shared Financial Success - GR0 believes strongly in equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total annual compensation for this role is market competitive - $70,000 - $80,000 (commensurated with experience)
• A Unique Opportunity to work for a rapidly growing company alongside next-level talent in a respectful, inclusive, diverse, and inspiring environment. #GR0Together
• Health and Family Benefits - GR0 offers comprehensive medical, dental, and vision coverage options for GR0ers and their families.
• Unlimited PTO - We know that rest is vital to your wellbeing and career success, so we give you the flexibility and trust to take it when you need it.
• Community Impact - GR0 is committed to supporting the communities where we work and live by partnering with local charitable organizations to give back in various ways.