Account Executive

Principal Duties and Responsibilities

• Grow customer account value through strategic business planning and interface with management and sales as defined in the SAA.

• Acquired new account growth through excellence customer service and account execution

• Define, build and train for staff excellence in the account team

• Procure complete definition for each project and clearly define the customer’s expectations to the support team at the division  

• Review strategic Value Engineering opportunities with customer(s) for mutually beneficial cost savings

• Ensure products are engineered to customer specification

• Develop or manage the development of a project time line for every project.  Coordinate with Master  Scheduler to develop “project launch cycle” and monitor progress and develop corrective actions where needed

• Coordinate with Purchasing Department to ensure on time/on budget material procurement

• Participate in prototype development and review process

• Monitor production of product through both physical review of work in process and through review of labor and costing report data.  Aid in development of corrective actions where needed

• Lead Gross Margin Improvement Initiative for related projects to drive cost savings, price increases, and value engineering

• Provide shipping instructions including verification of site off load conditions where applicable

• Facilitate and assist in the completion of customer inventory reports and their review

• Monitor and manage customer inventory attempting to reduce risk of obsolescence

• As production capacity requires, facilitate outsourcing of production and services

• Provide technical back up to Sales and Estimating as required

• Visit manufacturing locations to review new products before primary manufacturing and shipments begin

• Provide monthly Sales Forecast for assigned customer(s), with assistance from Sales where applicable

• Perform postmortems on successful and unsuccessful projects to determine root cause issues and opportunities for future improvement

• Manage cost of quality impact and established root cause for future COQ reduction

• Partner with Graphics design/development to prioritize & execute customer requests & new design initiatives

Qualifications

• 15+  years' experience of Account Management in wood and/or metal manufacturing, interior signage & consumer environments industry preferred 

• 10+ years' experience leading, managing and motivating a project management team within a large manufacturing company

• Must have a proven ability to create and maintain spreadsheets utilizing MS Office Programs such as Work and Excel

• An understanding of ERP fundamentals 

• Architectural/Interior Design technical knowledge expertise

• An understanding of files, processes, materials & equipment that are unique to interior signage industry

• Ability to express oneself professionally utilizing both verbal and written communications

• Unparralled Customer Service Focus & Organizational skills and a team player mentality is critical

• Demonstrated ability to manage multiple projects within expedited timelines (often less than 4 weeks).

• Exposure working on multimillion dollar accounts

• Proven ability to lead large sized programs from concept through to completion 

• Proven ability to lead and successfully manage programs across various geographic areas

• Demonstrated ability to manage and motivate various project management team members, including project coordinators and project managers, in order to fulfill customer demands effectively and to the highest quality

• Proven ability to support a team environment with an open communication culture

• Experience setting clear team goals that result in meeting all account deadlines and exceeding customer expectations

• Proven ability to monitor team performance and provide coaching and review as needed

• Proven ability to discover training needs and provide coaching in order to develop team members