Account Executive, Strategic Customer Sales

Job Description:

As a Strategic Customer Sales (SCS) Account Executive, you will be responsible for managing the entire post-sales relationship for a designated list of Strategic Accounts. We ask that you have prior Enterprise SaaS sales experience, the ability to build relationships with Executives, work with diverse teams both externally and internally, and negotiate large/complex contracts. This is a quota carrying, remote position, with travel expectations. This role will report to the Manager of Strategic Customer Sales and SVP of Enterprise Sales.

What you'll do: 

• Primary responsibility is to optimize outcomes of contract renewals and expand revenue via core platform expansions and adoption of ServiceTitan’s Pro Product modules within your designated book of Strategic Accounts

• Become an expert on the value proposition of ServiceTitan’s core platform, Pro Products, and ancillary services 

• Build honest relationships and genuine partnership with existing Strategic Accounts

• Work often with critical business partners across Finance, Success, Implementation, Operations, etc. to collaborate on, maintain, and execute on detailed account plans to drive maximum value creation for ServiceTitan’s largest clients

• Work closely and collaboratively with Sales Engineers on complex requirements and integrations

• Work with our Pro Development Representatives to source business for strategic accounts and with important clients

• Track all activity in Salesforce and forecast business to Sales leadership 

What you'll need: 

• 5+ years experience building & maintaining executive relationships, identifying and closing upsell & expansion opportunities, and negotiating complex, multi-million dollar contract renewals with high-quality Enterprise clients 

• Successful sales experience in a B2B SaaS environment with a proven track record of top performance and over achievement against quota

• A professional, value-driven, and highly-creative approach to strategic sales that optimizes across a multitude of negotiating levers 

• The ability to balance strategic, long-term account plans with monthly, quarterly, and annual quota targets 

• Exceptional executive presence, including the ability to connect with diverse audiences and inspire action

• Strong relationship-building and excellent written & verbal communications skills, fostering collaboration and trust with clients, team members, and key internal stakeholders

• Proven ability to build rapport, take initiative, and collaborate with individuals from various departments to drive desired results 

• Passion for the home services industry 

• Ability to travel 15% - 20% of the time, regionally and nationally

• Valid driver’s license and automobile insurance

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 
Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $115,300 USD - $123,400 USD, and this position is commission-eligible. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits.