Account Executive (North America)

DigitalGenius is an AI-powered tech startup revolutionising customer support for ecommerce brands. Our cutting-edge solutions integrate seamlessly with existing systems to automate and optimize customer service, reduce operational costs, and enhance customer experience. Backed by leading investors and used by top-tier online retailers (On, Selfridges, Honey Love…). We are scaling rapidly across global markets.

The Role

Here at DigitalGenius, the goal is to become the world’s leading automation platform in e-commerce.

In the sales team, you’ll find a team of dynamic and adaptable individuals who are passionate in hunting new business and introducing our product, to help companies to improve their customer experience. We are adaptable sales-driven professionals who have high standards of performance, and who want to win and be part of a successful team.

We are seeking a successful Account Executive looking to take the next step in their career. The right candidate will be a high-energy, self-motivated individual with a history of achieving and exceeding sales quotas.

Responsibilities

• Manage a pipeline of opportunities and identify, engage, and develop relationships with potential buyers
• Educate prospects to help them learn how DG will enable help their business to operate more efficiently and grow revenue
• Prepare, organise, structure your deals following our sales processes, from value creation to negotiation and closing following MEDDPICC qualification
• Run compelling discoveries and demos of DigitalGenius platform (with Sales Engineer), whilst discovering what value we can bring to the relevant stakeholders
• Work with SDR team to qualify new inbound and outbound opportunities as well as generating your own
• Manage a territory of some of the top e-commerce brands in the market
• Proactively establish new relationships within the e-commerce industry using a combination of networking online, events & the tools provided
• Use your experience & knowledge to help the entire sales team thrive & develop
• Ensure the CRM is up to date and report back to leadership regularly on pipeline, performance and forecast

• Bachelor’s degree or above
• 2-5 years of work experience as an Account Executive (preferably SaaS, customer experience or e-commerce)
• Evidence of exceeding quota and generating pipeline
• Proven track record in being able to balance self-prospecting with closing
• Highly organised throughout prospecting, customer communications and CRM management
• Have excellent communication (verbal and written), negotiation, and interpersonal skills
• High emotional intelligence and an expert communicator with the ability to generate rapport with anyone and everyone
• Self-motivated, proactive and flexible with a can-do attitude, necessary to thrive in a growing startup environment
• Ability to follow and contribute to our Sales Playbook, iterating alongside our growth
• Familiar with or willingness to learn core technology tools
• Have a strong understanding of sales principles and the ability to deliver excellent customer experience
• Passion for tech sales

• Fully remote 
• Competitive Salary
• Generous Vacation Policy (20 Days)
• Annual Company Week Off (in addition to Vacation Policy)
• Monthly Fitness Stipend
• Medical, Dental, and Vision Health Insurance for US-based Employees
• 401k for US-based Employees

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.