As an Account Executive, you will manage the entire sales process aimed at acquiring new business, engaging senior decision-makers, and driving revenue growth through strategic sales planning.
Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us? Check out: www.cyara.com
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
The Goal: Drive and Close New Business
As an Account Executive - North America New Logo, you will be laser-focused on identifying, engaging, and closing new business opportunities. You’ll be responsible for executing a strategic sales plan, engaging key decision-makers, and driving revenue growth by positioning Cyara’s solutions as the go-to CX Assurance Platform.
The ideal candidate for this role would be located in either Pacific or Mountain time zones.
You will be responsible for:
- Own the full sales cycle from prospecting to close, focusing on net new business acquisition.
- Develop and execute a structured territory and account plan to consistently exceed quota.
- Identify and engage the right buyers, including C-suite and senior decision-makers, within target organizations.
- Conduct high-impact discovery calls and presentations to articulate Cyara’s value proposition and competitive differentiation.
- Leverage multi-channel outreach strategies, including outbound calls, emails, and social selling, to generate high-quality opportunities.
- Build and maintain a strong pipeline, ensuring accurate forecasting within a 10% +/- margin.
- Effectively negotiate and close deals, using a consultative sales approach to drive customer value.
- Stay ahead of market trends and competitive landscape to position Cyara’s solutions effectively.
- Maintain up-to-date and accurate data in CRM systems (HubSpot, Salesforce, etc.)
Let’s talk about your skills/expertise:
- 3+ years of proven SaaS sales experience, with a track record of consistently exceeding quota in a net new business role.
- Hunter mentality—self-motivated, driven, and resilient in pursuing and closing new business.
- Strong ability to engage senior decision-makers and build relationships that lead to revenue growth.
- Deep commercial acumen and experience managing high-value, complex sales cycles.
- Technical aptitude to translate Cyara’s product capabilities into tangible business benefits.
- Highly organized with strong time management skills, ensuring efficiency in a fast-paced environment.
- Excellent presentation, negotiation, and closing skills.
- Proficiency in CRM tools (Salesforce, or similar).
- Located in Pacific or Mountain time zones is highly preferred!
Why you should join us:
At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.
Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day:
Deliver Excellence
Innovate Boldly
Integrity First
Embrace Curiosity
Interested? Know someone who might be? Apply online now.
Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
Top Skills
Crm Tools
Hubspot
Salesforce
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