Account Executive - Mid-Market

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

As an Account Executive, Mid-Market at Freshworks, you’ll play a pivotal role in expanding our footprint within our Mid-Market segment. Your focus will be on delivering EX solutions, driving volume-based business growth, and managing moderate-sized deal cycles. You'll work in a consultative, adaptable, and strategic manner to engage small buying teams and close deals in medium-length sales cycles.

Key Responsibilities

• Consultative Sales Execution: Build and execute sales strategies tailored to mid-market customers, delivering value-driven solutions for ITSM, employee onboarding, and engagement needs.
• Pipeline Development: Identify, qualify, and engage prospects, ensuring a steady flow of opportunities through discovery and virtual sales efforts.
• Stakeholder Engagement: Navigate small buying teams to build trust and influence decision-making processes.
• Deal Management: Manage moderate-sized deals with a focus on negotiating terms, securing commitments, and closing agreements.
• Collaboration: Work cross-functionally with Marketing, Solutions Engineers, and Customer Success teams to deliver seamless customer experiences.

Qualifications

Experience: 3–5 years of success in SaaS or mid-market sales, with a proven ability to drive results in a hybrid account management and AE role.

Skills: Strong discovery, negotiation, and virtual selling capabilities.

Expertise:

• Solid knowledge of SaaS, with specific experience in employee experience (EX) platforms, including onboarding and engagement tools.
• Familiarity with mid-level ITSM processes and solutions.

Traits: Consultative, adaptable, and strategic in your approach to customer engagements.

Mindset: A customer-first approach, coupled with the ability to thrive in a dynamic, high-growth environment.

Additional Information

The annual base salary range for this position is $76,500 — $105,500 USD + Variable Compensation (where applicable)

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

Please note this is a hybrid role that requires an in-office presence 3 days/week (Tuesday-Thursday).

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.