Account Coordinator

What You’ll Do

• Utilize Ring Central, ARRIVEnow, email, slack, and textlocate to update our systems properly and communicate with our drivers 
• Inbound/Outbound calls to drivers and dispatchers with professionalism
• Inbound calls are required depending on the company's needs, you will be responsible for providing assistance to certain ring groups.
• Become knowledgeable in the various visibility tools used by our carrier partners.
• Your first resource for tracking will be phone calls (Inbound/Outbound). You will also have different tracking tools in case you are unable to get a tracking update by phone.
• Enter and update information accurately in our tracking software. In which you will be responsible for achieving daily metrics. Expectations will be set by the management team and reviewed regularly.
• Remain up to date and follow company wide SOP’s and standards set
• Utilize the tracking board on a daily basis for best tracking practices
• Communicate with internal departments to proactively relay information
• Ensure that loads are updated in a timely manner, making sure our customers are receiving information about their load that will assure making the set appointment times.
• Manage and schedule appointments to ensure shipments are being picked up and delivered within the customer’s timetable , while also working to set up proper transits to make shipments favorable for most carriers.
• Exemplify a level of assertiveness to identify issues and solve them.
• Introduction into data entry – Load building and scheduling
• Gain knowledge of the transportation industry to better serve our customers,carriers, and drivers.
• Guarantee that the quality of calls, notes, emails, and overall information is aligned with our parameters.
• All communication related to permissions or any administrative inquiry must be escalated to your team lead/manager.

Qualifications

• High school Diploma
• College degree preferred 
• Ability to work in a fast pace environment
• Proactiveness
• Must be willing to live in Guadalajara full-time
• Must be bilingual in Spanish and English

The Perks of Working With Us

• Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
• Leave the suit and tie at home; our dress code is casual.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
• Start your morning with free coffee!
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Get paid to work with your friends through our Referral Program!