We Make Remote Work Remarkable • TopTalent from LatAm
Hello! We are GoFasti, a Talent-as-a-Service. GoFasti bridges the gap between world-class developers and designers from LatAm and first-class companies around the globe.
We need an English-fluent Customer Success Manager, based in Latin America, available to work remotely.
We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who's constantly learning and improving their skills.
Are you the one we are looking for?
Responsibilities:
- Serve as the primary point of contact for assigned clients.
- Lead recurring calls with franchisors and franchisees to discuss campaign performance, goals, and opportunities.
- Present PPC performance reports and insights to non-technical stakeholders.
- Build and maintain strong client relationships to drive customer satisfaction and retention.
- Translate client objectives, feedback, and business needs into clear briefs for the media buying team.
- Identify and escalate potential account concerns, including wasted spend, intent mismatches, conversion tracking issues, and performance risks.
- Coordinate with internal teams to ensure client expectations and campaign strategies remain aligned.
- Document client meetings, action items, and account updates within the CRM.
- Ensure timely follow-up on client requests and maintain a high level of customer service
Requirements:
- 3+ years of experience in a Customer Success Manager, Client Success, or client-facing account management role.
- Experience as a customer success executive or related with a background in marketing and advertising, specifically in the ppc space.
- Understanding of: Google ads campaings, Match types, Performance Max campaigns, Negative keywords, Conversion tracking and PPC performance metrics and optimization principles.
- Experience managing client relationships and leading client-facing meetings.
- Ability to present campaign performance and recommendations to non-technical stakeholders.
- Strong ability to explain technical advertising concepts in a clear and accessible way.
- Excellent organizational, communication, and problem-solving skills.
- Proactive mindset with the ability to identify issues before they impact client satisfaction.
- Native-level English communication skills, both written and verbal.
It's a Plus:
- Experience working with franchise or multi-location businesses.
- Experience in a digital marketing agency environment.
- Familiarity with CRM platforms and customer success best practices.
Compensation:
- The Salary range offered for this position varies from (USD) $2,000 - $2,500 per month, depending on seniority and skillset.
- This position is for an independent contractor, through a payroll platform.
- The talent will work REMOTELY allocated at our client.
Here are the steps for this process:
Application review/approval > Screening interview with GoFasti's team > Introduction video submission (in English, up to 2 minutes, discussing your background and experience) > We build and send your profile to our client > Profile review/approval by client > Interview with the client > Hiring and onboarding.
Once you apply for the job, our team will review your resume. If it meets the requirements, we will contact you and move forward in the process.
Note for Candidates Approached Directly:
If you were contacted directly by a member of our team and are interested in this opportunity, please do not apply through this link. Instead, reach out to the person who contacted you to coordinate a meeting.
Thank you!
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