The Sportsbook Writer processes sports wagers, provides customer service, maintains cash accountability, assists with kiosk operations, and observes wagering activities.
Summary/Objective
The Sportsbook Writer is responsible for processing sports wagers, handling cash transactions, and providing guests with accurate betting information in a friendly, professional manner. This role is critical in delivering excellent customer service and ensuring the integrity of all transactions. A strong understanding of sports, attention to detail, and the ability to thrive in a fast-paced, team-oriented environment are key to success in this position.
Key Accountabilities
Accurately process sports wagers and payouts.
- Write and verify sportsbook tickets for accuracy and compliance.
- Operate the sportsbook kiosk terminal and assist guests with placing wagers.
Provide exceptional customer service to all guests.
- Answer questions about betting options, game rules, and promotions.
- Resolve guest issues or escalate concerns to the Sportsbook Supervisor as needed.
Maintain accountability for assigned cash drawer.
- Balance drawer at the end of each shift and follow proper cash handling procedures.
- Handle cash, credit, and voucher transactions with accuracy and integrity.
Assist with kiosk maintenance and area cleanliness.
- Reload ticket stock, troubleshoot minor technical issues, and keep the area clean and organized.
- Notify appropriate personnel of supply needs or equipment malfunctions.
Promote teamwork and support sportsbook operations.
- Communicate clearly with fellow Writers and Supervisors to ensure smooth operations.
- Stay current on sportsbook offerings, house rules, and casino-wide promotions.
Observe and report unusual or suspicious wagering activity.
- Remain vigilant for irregular betting patterns or compliance concerns and notify supervisors immediately.
- Follow all regulatory guidelines and company standards related to sportsbook conduct and wagering.
Qualifications
General- Must be at least 21 years of age and able to obtain and maintain a Ute Mountain Ute Gaming Commission Support License
- Must be able and willing to work a flexible schedule, including weekends and holidays
- Must present a professional appearance and demonstrate reliability in attendance and performance
- Must pass a drug test.
- High school diploma or GED preferred
- This is an entry level position.
- 1 year of cashiering or cash handling experience in a customer service setting is preferred but not required.
- Experience working with POS systems, ticket printers, or betting terminals is preferred
- Familiarity with sportsbook operations or betting types is a plus
- Basic computer and math skills, including the ability to make quick and accurate change
- Strong knowledge of major sports and sports betting terminology
- Excellent communication and interpersonal skills, both written and verbal
- Ability to stay calm and friendly in high-pressure or fast-paced situations
- Must demonstrate accuracy, integrity, and a willingness to learn and follow all compliance requirements
Ute Mountain Casino Hotel Towaoc, Colorado, USA Office
Towaoc, CO, United States
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