Jobs at ZOLL Medical Corporation

The Technical Product Support Specialist II manages complex technical inquiries for ZOLL products, providing advanced troubleshooting, collaboration across teams, and contributing to knowledge base improvements.

Lead cloud and SRE initiatives: design, automate, and operate AWS-based SaaS platforms using IaC and CI/CD. Drive platform reliability, observability, security/compliance, and DevOps best practices while mentoring teams and participating in incident management and root-cause analysis.

Lead the Code Data product portfolio lifecycle: define roadmaps, translate Voice of the Customer into requirements, guide development, align stakeholders, build business cases, analyze competitors, and support SDK partnerships to grow market opportunity and ensure clinical and market needs are met.

Field-based sales/support role assisting Territory Managers to drive sales, enroll and train customers on ZOLL systems, educate clinicians and staff, manage LifeVest and CDx accounts, support territory coverage, and analyze territory trends to achieve sales objectives.

The Director of Sales Training leads global sales training and capability development, ensuring the sales organization excels in customer engagement and performance through strategic partnerships and effective training programs.

The Deployment Engineer installs, configures, and trains customers on ZOLL products, supports the sales team, and contributes to knowledge bases.

Support EMS customers through pre- and post-sale deployment, setup, troubleshooting, and clinical training of ZOLL devices and software. Deliver classroom and field training, train-the-trainer programs, manage deployment timelines, and conduct post-deployment follow-up and satisfaction surveys to drive adoption and retention.

Provide advanced, independent troubleshooting and functional support for assigned cloud-based ZOLL products. Collaborate cross-functionally to resolve multi-product issues, contribute and maintain knowledge-base articles (KCS), analyze case trends, and propose preventative initiatives to improve customer satisfaction.