Companies Zapier

Zapier

United States

800 Total Employees

Year Founded: 2011

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Sales 6 Marketing 4 Customer Success & Experience 2 Engineering 2 Finance 2 AI & Machine Learning 1 Legal 1

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Zapier Leadership & Management

Zapier Employee Reviews

What I enjoy most about working at Zapier is the chance to grow and learn every day. I started as an individual contributor and recently became an Engineering Manager, which has given me the opportunity to work across different teams, projects, and cutting-edge technology like AI. The best part of my experience is the people I’ve met along the way.

Maggie, Team Lead, Engineering

What People Are Saying About Zapier

Strategic Vision & Planning: Leadership has articulated an AI-first orchestration direction (e.g., “humans managing agent teams”), tied to an upmarket enterprise motion and specific platform bets like MCP and agents. Public launches (e.g., Central/Agents) and org design (a Chief People & AI Transformation Officer with a four-pillar program) make the roadmap and ownership visible.
Open & Transparent Communication: The company codifies “Default to transparency,” relies on written, accessible documentation, and runs all-hands across time zones to keep context broadly available. Leaders have even shared internal AI-strategy sessions publicly, reinforcing openness about direction and approach.
Adaptability & Agility: Leadership iterates with customer co-development, keeps agent capabilities in preview while maturing fit, and adjusts packaging via deprecations and plan changes as the strategy advances. This willingness to refine products and processes aligns operating tactics to a fast-moving AI standards landscape.