Teams at Xylem Inc.

Provides phone and email technical support for water technology products, troubleshooting customer water systems, reviewing operating and monitoring data, supporting warranty claims, identifying spare parts, processing sales leads, documenting solutions, drafting service bulletins, and training team members. Collaborates with sales, service, and cross-functional teams while maintaining product and market knowledge.

Manage a team of Application Engineers for capital solutions, support opportunity Go/No Go decisions, ensure adequate discovery, assign opportunities, and coordinate cross-functional execution. Drive process improvements, quality control of proposals, provide technical customer support, mentor junior engineers, and ensure safety and environmental compliance in chemical process design and operations.

This role involves optimizing FlexNet systems, troubleshooting technical issues, and collaborating with cross-functional teams for project success while providing customer support and system performance analysis.