Teams at Wings Credit Union

Processes dealer GAP contract cancellations, refunds, checks, fund transfers, and related data entry. Tracks and audits refunds, balances general ledgers, researches policy discrepancies, collects aged outstanding amounts, and resolves member and dealer questions. The role also supports fraud prevention, regulatory compliance, documentation, and accurate financial processing across indirect lending operations.

Administers and supports nCino, Salesforce, credit systems, and third-party integrations. Leads system implementations, upgrades, testing, releases, configurations, access management, troubleshooting, process mapping, requirements documentation, data integration specifications, and regulatory compliance activities. Serves as the primary system subject matter expert, coordinates vendors and cross-functional teams, provides user support and training, and drives process improvements.

Leads the IT Audit function, developing risk-based audit strategy and overseeing assurance across technology, cybersecurity, data, digital, and operational resilience. Partners with executives, regulators, external auditors, and governance committees to assess controls and communicate technology risks. Builds and develops the IT Audit team, improves methodologies, and advances AI-enabled auditing, analytics, automation, and continuous monitoring. Requires extensive audit and financial-services experience, executive communication skills, and relevant IT audit certifications.