Teams at WEKA

Leads a regional Technical Services organization supporting enterprise customers. Responsibilities include managing and mentoring technical support engineers, improving customer satisfaction, defining service strategies and KPIs, handling escalations, and collaborating across engineering, product, sales, and leadership. The manager will also implement AI-assisted workflows using Claude, ChatGPT, and other LLM tools for ticket triage, diagnostics, knowledge management, troubleshooting, and customer communication while scaling support operations across AMER time zones.

Serves as a top-tier networking escalation expert for WEKA deployments across HPC, AI/ML, enterprise, cloud, and hybrid environments. Troubleshoots complex Layer 1–4 issues, leads root-cause analysis, supports high-severity incidents, mentors technical teams, improves diagnostic tooling, develops technical documentation, and influences product networking design. Requires deep expertise in Ethernet, InfiniBand, RDMA, Linux networking, distributed systems, and large-scale datacenter fabrics, along with 24/7 on-call support and occasional travel.

Own WEKA’s OEM alliance portfolio across North America, managing strategic relationships with partners including Dell, AMD, HPE, Cisco, Hitachi, Lenovo, and Supermicro. Develop joint go-to-market strategies, enable partner sales teams, build executive alignment, generate pipeline, support co-selling, and represent WEKA at industry events. The role focuses on positioning WEKA’s AI infrastructure and storage platform across partner ecosystems while creating integrated customer opportunities.