Jobs at Waters Corporation

Provides customer-facing technical support for the OMNI-Lab Clinical LIMS platform, diagnosing and resolving production issues while developing, testing, and maintaining full-stack software. Collaborates with engineering, product, and global teams on feature development, technical designs, code reviews, and deployments. Helps ensure platform performance, stability, quality, and integrity in an agile environment supporting clinical laboratory and newborn screening programs.

Provides expert-level technical support for complex analytical instrumentation, laboratory software, and integrated systems. Leads escalations, troubleshooting, root cause analysis, customer and field-service training, mentoring, strategic deployments, process improvement, and technical content development for AI-enabled support tools. Collaborates across service, sales, product management, and R&D while maintaining service records, quality compliance, and customer relationships across the Central and Western United States. Frequent travel of up to 50–75% is required.

Maintains global trade compliance programs, including tariff and ECCN classifications, country-of-origin determinations, export screening, free trade agreement eligibility, customs support, audits, and corrective actions. Supports CTPAT activities and collaborates with internal teams, subsidiaries, vendors, brokers, carriers, and service providers worldwide. The role also provides training, maintains compliance databases, documents procedures, and improves import-export processes and supply chain risk controls.

Leads Waters Corporation’s global, risk-based Internal Audit program, including audit strategy, risk assessments, audit planning, operational and financial engagements, SOX compliance, quality assurance, and Enterprise Risk Management. Oversees co-sourced providers, advises senior leaders, supports Audit and Finance Committee reporting, and drives modernization of Internal Audit practices in alignment with global standards.

Leads global growth marketing strategy for Waters Advanced Diagnostics, including brand positioning, portfolio marketing, disease-state leadership, events, digital demand generation, eCommerce, and brand integration. Partners with commercial and business leaders to drive revenue through measurable campaigns, analytics, and customer engagement. Builds a matrixed global marketing organization, oversees marketing technology and multimillion-dollar budgets, and develops capabilities across digital, content, creative, and brand execution.

Designs and governs cloud architectures for a global software platform supporting scientific laboratory applications. Responsibilities include AWS architecture, security, DevSecOps, Terraform infrastructure as code, regulatory compliance, testing strategy, technical proofs of concept, stakeholder communication, engineering guidance, and mentoring. Requires strong C#/.NET Core and web development experience, AWS certification, architecture-framework knowledge, and familiarity with databases, application servers, and LC/LCMS systems.