Teams at VSP Vision Care

Develops and implements business process improvements and system changes. Gathers stakeholder requirements, analyzes workflows and business impacts, reviews technical designs, prepares business cases, supports change management and training, and provides post-implementation assistance. The role also presents findings, documents procedures, and recommends solutions while collaborating with technical and non-technical teams.

Supports innovation projects involving emerging technology, business model innovation, prototyping, user research, and concept validation. Monitors market and technology trends, helps identify opportunities, develops hypotheses, evaluates products and business models, and contributes to project pitches and presentations. Collaborates with internal and external partners while translating complex technical concepts for broader business audiences.

Manages business and systems analysts supporting enterprise projects, strategic initiatives, sales and service technology, and operational process improvements. Allocates staff, oversees performance and development, resolves complex workflow and production issues, coordinates vendors and departments, standardizes platforms, and ensures automated solutions meet business needs. Builds strong internal relationships, educates business partners, maintains communication, and acts as a subject matter expert for sales and service processes.